IHG DIRECTOR ROOMS CROWNE PLAZA MUSCAT OMAN CONVENTION & EXHIBITION CENTER in Muscat, Oman
DIRECTOR ROOMS CROWNE PLAZA MUSCAT OMAN CONVENTION & EXHIBITION CENTER
Job Number EMEAA09412
Hotel Brand: Crowne Plaza
Europe, Middle East, Asia & Africa - Oman - OM-MA - Muscat
Bringing True Hospitality to the world.
We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality.
We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way.
Your day to day
Assist in managing hotel revenue generation and maximization through full utilization of company systems, business processes and specifications. Review and approve/deny all discount and rebate requests.
Achieve budgeted revenues, control labor costs and expenses, and maximize profitability within all areas of responsibility. Participate in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel.
Maintain procedures for security of monies, credit and financial transactions, guest security, and inventory control. Check billing instructions and guest credit for compliance with hotel credit policy.
Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in
accordance with company rules and policies. Alert General Manager of potentially serious issues.
Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions.
Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Guest Relations, Accounting, Revenue Management, Sales and Marketing, Catering, Food and Beverage, Housekeeping, and Maintenance.
Interact with outside contacts:
Guests – to ensure their total satisfaction
Vendors – to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc.
Regulatory agencies – regarding safety and compliance matters
Other contacts as needed (Professional organizations, community groups, local media)
Ensure that guest satisfaction data is analyzed and that plans are developed and implemented to achieve established goals.
Establish and implement procedures to ensure guests receive prompt, professional attention and personal recognition. Ensure guests are greeted upon arrival. Respond appropriately to guest complaints. Establish and implement appropriate service recovery guidelines in order to ensure total guest satisfaction.
Oversee front office and housekeeping departments, schedule, plan, and assign work, and develop and communicate departmental strategies and goals. Communicate and enforce policies and procedures.
Prepare and submit statistical, performance, and forecast analyses and reports as required.
Schedule and regularly conduct routine inspections of the front office and public areas and guest rooms and corridors to ensure the appearance and cleanliness of such areas reflects highly on the hotel, brand, and Company. Develop action plans to correct deficiencies.
Establish par levels for supplies and equipment. Authorize requisitions to replenish shortages and other business supplies for daily business.
Communicate to appropriate departments all pertinent information related to the expected arrival and departure of VIP’s and other key guests, or other special guest needs.
Ensure training and procedures are in place for PBX to serve as a central communications point during emergency/crisis situations and that relationships with local fire, police, and emergency personnel are developed and maintained.
May serve as “manager on duty” as required.
Perform other duties as assigned.
What we need from you
Bachelor’s degree in Hotel Administration, Business Administration or equivalent and four years guest service/hotel experience with two years in a management capacity, or an equivalent combination of education and experience.. Must speak fluent English. Other languages preferred.
This job requires ability to perform the following:
Moving about the hotel and facilities
Use a keyboard to operate various property management systems, etc.
Carrying, pushing, or lifting items weighing up to 25 pounds
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training.
Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
Problem solving, reasoning, motivating, organizational and training abilities are used often.
May be required to work nights, weekends, and/or holidays.
What we offer
We’ll reward all your hard work with a great salary and benefits – including great room discount and superb training.
Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here at http://careers.ihg.com/ to find out more about us.