IHG Director of Sales and Marketing - Holiday Inn Mumbai International Airport in Mumbai, India

Description:

What's your passion? Whether you're into Tennis, Shopping or Karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.

The Holiday Inn Mumbai International Airport is located at Sakinaka, Andheri East, Mumbai, 1.2 kms from the international airport and 5 Kms from Domestic airport. Our modern contemporary 245 rooms hotel is looking for a friendly and professional Director of Sales and Marketing to join our team.

DUTIES AND RESPONSIBILITIES

Financial Returns:

Achieve budgeted revenues and personal/team sales goals and maximize profitability.

Participate in the preparation of the annual departmental operating budget, hotel marketing plan, business plan and financial plans.

Create and implement sales plans that drive measurable incremental occupancy, increase average rates, increase volume, food and beverage and banquet sales.

Review monthly reports and sales forecasts to analyze current/potential market and sales trends, coordinate activities to increase revenue and market share and monitor performance to ensure actual sales meet or exceed established revenue plan.

Create and develop special events and sales blitzes to showcase the hotel to potential clients.

Attend trade shows and major market events locally and nationally to promote new business and increase sales and marketing opportunities for the hotel.

People:

Direct day to day sales activities, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict, improve team member performance, and recognize good performance.

Educate, train and motivate sales and marketing teams to achieve hotel revenue goals. Ensure staff has the information, market data, tools and equipment to successfully carry out job duties.

Develop and maintain relationships with key clients and outside contacts (example: guests, airliners, wholesalers, travel agencies, ad agencies, local community groups) in order to produce group and/or convention business, to include room sales, food and beverage sales, and catering/banquet services.

Guest Experience:

Provide guests with information (example: loyalty programs, area attractions, restaurants, facility information) to enhance guest experience.

Schedule conventions and/or business group activities at the hotel and coordinate with other hotel-level departments to facilitate services agreed upon by the sales office and prospective clients.

Communicate to appropriate departments all pertinent information requirements and special needs for arriving VIP's, large groups, and other key guests.

Lead marketing efforts to up sell guests on hotel services, offerings, and amenities.

Responsible Business:

Identify operational problems that reduce the effectiveness of marketing activities and overall hotel sales performance and work with appropriate department on solutions.

Develop awareness and reputation of the hotel and the brand in the local community, may serve as the hotel representative for media related inquiries.

Work closely with key business leaders, officials, and representatives of local community groups within the city to ensure constant high profile exposure for the hotel.

Effectively communicate and market aspects of the hotel that are sustainable or "green" and use information to gain new business opportunities.

Work with advertising agencies, consulting firms, and vendors to maximize advertising investments and ensure ads represent brand identity.

Qualifications

Bachelor's degree /higher education qualification / equivalent in marketing or related field, and four or more years experience in a hospitality or hotel sales and marketing setting with direct supervisory experience over a sales team. Strong knowledge of local businesses and business trends required. Must speak local language(s). Other languages preferred.

We are an equal opportunities employer.

Job: Sales

Location: India-Mumbai

Requisition ID: MUM000116