IHG Front Desk Supervisor (Full Time) Crowne Plaza San Jose-Silicon Valley in Milpitas, California


Do you see yourself as a Front Desk Supervisor ?

What's your passion? Whether you're into reading, rowing a boat or trying a new recipe, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.

At CrownePlaza ® , we want our guests to feel able to do their

best, achieve their goals and be recognized for their success. To help them we need you to stay One Step

Ahead and:


Create confidence – by being an expert at what you

do; by acting and looking the part and adapting your style to match your

guests’ pace in all you do.


Encourage success – by supporting and respecting

your guests and their goals; by recognizing them and making them feel valued

and important; and offering thoughtful choices to help them feel restored and



M akeit happen – by being perceptive to your guests’ needs; by

taking ownership for getting things done and working seamlessly with others to

help guests be successful.

This role has the overall responsibility to assist in supervising the front desk function.

  • Communicate and assist in achieving departmental guest satisfaction,revenue, and profit goals and objectives. Manage labor costs and expenses within budget.

  • Monitor performance and recommend/initiate corrective and/ordisciplinary action, or other staffing/human resources-related actions inaccording with company policies and procedures. Alert management of potentially seriousissues.

  • Ensure all staff is properly trained and have the tools andequipment needed to effectively carry out their job functions.

  • Ensure guests receive prompt, professionalattention and are greeted upon arrival.Respond appropriately to guest complaints

  • Promote teamwork and quality service through daily communication andcoordination with other departments.


Requirements include a High School diploma or equivalent, plus one year front office/guest relations experience including some supervisory training/experience. Some college is preferred and you may be required to work nights, weekends, and/or holidays.

In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

Job: Hotel General Management

Location: CA-Milpitas

Requisition ID: R149519