IHG Guest Relations Mgr - Crowne Plaza Miami Airport - IHG in Miami, Florida

Guest Relations Mgr - Crowne Plaza Miami Airport - IHG

Job Number R150110

Hotel Brand: Crowne Plaza

United States - United States - Florida - Miami


About us

Do you see yourself as a Guest Relations Manager? What's your passion? Whether you're into sports, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team. This role manages all aspects of the front office areas to ensure guest satisfaction. The Crowne Plaza Miami Airport Hotel is just within walking distance from numerous dining options, major companies, and leisure destinations. Our experienced customer-service team work hard to deliver a personalized level of service you simply wont find elsewhere, and state-of-the-art amenities ensure guests stay connected while traveling. Leisure and business guests alike will appreciate an idyllic combination of comfort, convenience and first-class service at the fast paced Crowne Plaza Miami Airport Hotel. In this role you will manage day-to-day operations and assignments of the front office and bellstaff; schedule, plan, and assign work and develop and communicate departmental strategies and goals. Responsibility includes you to schedule and regularly conduct routine inspections of the front office and public areas to ensure the appearance of such areas reflects highly on the hotel, brand, and Company. You will a ssist in managing hotel revenue generation and maximization through full utilization of company systems, business processes and specifications and p erform other duties as assigned. You will serve manager on duty as required on most weekends.

Your day to day

Required is a Bachelor's degree in Hotel Management/Business Administration, plus 3 years Front Office/Guest Service experience including management experience, or an equivalent combination of education and experience. Seeking a passionate individual for this important role who will lead our team to connect with our guests providing True Hospitality. You will serve as MOD during most weekends. Available to work nights during the week. In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG. IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans. "IND"