IHG Club InterContinental Food & Beverage Agent in Malta, Malta
Club InterContinental Food & Beverage Agent
Job Number EMEAA01689
Hotel Brand: InterContinental Hotels
Europe, Middle East, Asia & Africa - Malta - - Malta
InterContinental Malta is seeking to recruit a Club InterContinental Food & Beverage Agent to join its team. InterContinental Malta has 481 guest bedrooms and suites, a Club InterContinental Lounge, various bars and restaurants which include the Harruba Buffet Restaurant, Narcis, Al Fresco, Paranga and Waterbiscuit as well as banqueting facilities which are amongst the large on the island.
Your day to day
The Food & Beverage Agent directly reports to the Club InterContinental Lounge Food and Beverage Supervisor under the general guidance of the Club InterContinental Lounge Manager.
Further duties include, but are not limited to:
Have full knowledge of all food and beverage menus, beverage list and Club InterContinental offering;
Keep assigned areas clean, with adequate supply of necessary cleaned and polished materials;
Answer guest questions and resolve guest issues;
Continuously seeks to impress our guests and exceed their expectations;
Ensures a proactive approach to customer service;
Consistently performs in a customer focused manner, where our guests receive prompt attention and personal recognition. Takes ownership of all the VIP guests’ requests;
Wear your uniform with pride;
Take on other ad-hoc duties when the whole team needs to pull together.
What we need from you
The successful candidate will have a minimum of one year of F&B experience, preferably in a hotel of similar size. The candidate is required to be smart in appearance, highly organized, as well as possess excellent verbal and written communication skills, and the ability to work under pressure. The candidate will be required to work different shifts, weekends, and / or holidays.
All applicants must be eligible to work in the EU & must be in possession of the relevant passport and visa.
What we offer
In return we'll give you a competitive financial and benefits package. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work and develop with a great team of people. Most importantly, we'll give you room to be yourself.