IHG Systems Administrator / IT Manager in Makati, Philippines
To ensure the efficient and ongoing operation of hotel information and communication systems for all hotel/s in the cluster, providing a single point of contact for any hotel I.T. related issues.
Provide first level support for all hotel systems within the hotel/s.
Ensure the standard configurations of all properties in the hotel/s are in line with InterContinental Hotels Group (IHG) policy and standard requirements. Ensure that these standards are enforced on a continual basis.
Coordinate appropriate I.T. training programs for all properties in the Cluster (where applicable).
Ensure the efficient and timely management of local external suppliers.
Liaise closely with the Manager, I.T. Hotel Systems (IHG Regional office) on hotel I.T. related issues.
Co-ordinate hotel I.T. issues/projects with Manager, I.T. Hotel Systems (IHG Regional office) as required.
Provide 24 hour/7 day on-call support for I.T. matters, escalating to 2nd level support as required.
Review hotel systems and hardware quotations to ensure they are in line with IHG pricing guidelines.
Review IHG contracts to ensure they comply with current IHG standards.
Ensure all capital expenditure is correctly expended and budget is adhered to.
Provide an efficient service to both suppliers and hotel staff in a timely manner.
Where possible, ensure any system downtime is coordinated effectively ensuring minimum disruption to hotel operations.
Ensure compliance with local Health, Occupational Safety and Security Requirements for all properties in the cluster (where applicable).
Monitor hotel/s I.T. training requirements and make appropriate recommendations where possible.
Identify, train and develop an appropriate staff member to provide continuity of I.T. related services when Systems Administrator is absent.
Ensure all department trainers are fully conversant in the use of hotel systems relevant to their department.
Ensure that staff are regular re-trained as hotels systems change.
Ensure all hotel based systems (software / hardware) are appropriately secured.
Log and track all software licenses to ensure legal compliance.
Coordinate service and maintenance of computer hardware and peripherals, printers, photocopiers, facsimiles, data services and mobile phones.
Provide regular and scheduled system maintenance i.e. daily, weekly, monthly and yearly.
Ensure timely back ups are performed, verified and stored appropriately.
Maintain an accurate and up to date Asset List for all I.T. equipment at the properties in the cluster (where applicable).
Job: Information Technology (IT)
Requisition ID: MAK001456