IHG Systems Administrator / IT Manager in Makati, Philippines


To ensure the efficient and ongoing operation of hotel information and communication systems for all hotel/s in the cluster, providing a single point of contact for any hotel I.T. related issues.

  • Provide first level support for all hotel systems within the hotel/s.

  • Ensure the standard configurations of all properties in the hotel/s are in line with InterContinental Hotels Group (IHG) policy and standard requirements. Ensure that these standards are enforced on a continual basis.

  • Coordinate appropriate I.T. training programs for all properties in the Cluster (where applicable).

  • Ensure the efficient and timely management of local external suppliers.

  • Liaise closely with the Manager, I.T. Hotel Systems (IHG Regional office) on hotel I.T. related issues.

  • Co-ordinate hotel I.T. issues/projects with Manager, I.T. Hotel Systems (IHG Regional office) as required.

  • Provide 24 hour/7 day on-call support for I.T. matters, escalating to 2nd level support as required.

  • Review hotel systems and hardware quotations to ensure they are in line with IHG pricing guidelines.

  • Review IHG contracts to ensure they comply with current IHG standards.

  • Ensure all capital expenditure is correctly expended and budget is adhered to.

  • Provide an efficient service to both suppliers and hotel staff in a timely manner.

  • Where possible, ensure any system downtime is coordinated effectively ensuring minimum disruption to hotel operations.

  • Ensure compliance with local Health, Occupational Safety and Security Requirements for all properties in the cluster (where applicable).

  • Monitor hotel/s I.T. training requirements and make appropriate recommendations where possible.

  • Identify, train and develop an appropriate staff member to provide continuity of I.T. related services when Systems Administrator is absent.

  • Ensure all department trainers are fully conversant in the use of hotel systems relevant to their department.

  • Ensure that staff are regular re-trained as hotels systems change.

  • Ensure all hotel based systems (software / hardware) are appropriately secured.

  • Log and track all software licenses to ensure legal compliance.

  • Coordinate service and maintenance of computer hardware and peripherals, printers, photocopiers, facsimiles, data services and mobile phones.

  • Provide regular and scheduled system maintenance i.e. daily, weekly, monthly and yearly.

  • Ensure timely back ups are performed, verified and stored appropriately.

  • Maintain an accurate and up to date Asset List for all I.T. equipment at the properties in the cluster (where applicable).


Job: Information Technology (IT)

Location: Philippines-Makati

Requisition ID: MAK001456