IHG Coordinator, Hotel Operations Support – Manila in Makati, Philippines
IHG® (InterContinental Hotels Group) is one of the world’s leading hotel companies with a presence in almost 100 countries. We create Great Hotels, Guests Love® everyday for millions of people and we are looking for people just like you to join our award-winning team.
At IHG® we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.
Available Career Opportunity:
The Coordinator, Hotel Operations Support provides customer service support to hotel operators, IHG corporate employees and non-IHG partners globally. Liaise incoming calls and e-mails to obtain information regarding general inquiries, including but not limited to, brand initiatives, hotel standards and operations, hotel emergency and customer service support to hotel operators and make sure these are channeled to the right team. When needed, provide outbound calls and e-mails to hotel operators to communicate important IHG information, such as operating requirements and important deadlines.
ESSENTIAL JOB RESPONSIBILITIES AND DUTIES:
Receive inbound telephone calls from the Americas region and e-mail from IHG hotels, colleagues and non-IHG contacts across all brands and regions. Liaise Americas inquiries with the Hotel Operations Support Team in the said region.
Traffic incoming e-mails from internal IHG stakeholders, field based employees and liaise to resolve issues requiring a wide range of knowledge of IHG programs, promotions, revenue management systems (PERFORM and property management system), rate and inventory management, distribution, content and general hotel operations.
Contact key hotel personnel via outbound call or e-mail campaigns to communicate important and time sensitive information from the IHG corporate office when needed.
At the direction of the Senior Operations Manager, independently complete special projects pertaining to supporting our partner teams.
Regular electronic data management work. Update IHG and partner databases (ORM/Growth and STR)
Handle crisis management issues as they are reported to IHG; Provide general assistance to hotels during emergency situations, such as, but not limited to, hotel fires, natural disasters, guest and staff injuries or death, equipment outages, infrastructure issues, public relations, etc.Escalate issues to the appropriate WARM Operations Manager when necessary and ensure internal functions are aware of the issues reported.
Compensation and Benefits:
Regularization of employment after 3 months
Hotel Discounts Worldwide for you and your family and friends
Medical Insurance (for employee and immediate family members)
30 days Leave Credits (15 days convertible to cash)
20% night differential shift
Global Recognition Programs
Global career opportunities, training and room to grow opportunities
And Much More!
Our portfolio of brands is diverse, unique and exciting. We recapture the glamour of travel with InterContinental® and bring enjoyable travel to everyone with Holiday Inn® . We make business travel really work with Crowne Plaza® and pioneer new concepts to meet changing consumer needs with EVEN® Hotels and HUALUXE® . We’ve built the world’s biggest loyalty brand, IHG® Rewards Club , to show just how much we value our members. IHG’s most important assets, though, are the hundreds of thousands of great people who work with us around the world.
We bring True Hospitality to everyone by connecting our portfolio of leading hotel brands, our leading-edge systems and our ways of reaching customers, with the passion and dedication of our colleagues around the world. Individually, these are strengths. Together, they give us the platform to deliver exceptional growth and the confidence to know we can make a difference to travellers everywhere.
Our reservations/contact centre in Manila is conveniently located at the
I 27-29 Floors RCBC Plaza, Tower 2, Ayala Avenue cor. Sen. Gil Puyat Street, Makati City
S So are you finally ready to get a great career?
A Apply today and see for yourself why IHG is one of the leading hotel companies in the world.
Click “Apply Online” and Create (or update) your profile. Upload a copy of your updated Resume.
Upload a copy of your SSS ID/ SSS E1 Form and NBI Clearance if available .
IHG® is an equal opportunity employer.
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Bachelor’s degree in Hotel Management, Business, Education, or a relevant field of work or an equivalent combination of education and work-related experience.
At least 3 year’s progressive work-related experience with demonstrated proficiency in customer service in the Service/Hospitality industry involving hotel operations
Technical Skills and Knowledge –
Demonstrated knowledge of hotel operations
Demonstrated clear, concise and succinct communication skills, including adapting both verbal and written communications to the needs and level of user.Must be able to provide clear instructions and remain composed and professional when handling emergency situations
Demonstrated knowledge of hotel systems, general revenue management and training principles and procedures
Demonstrated ability to keep current with industry trends/changes
Demonstrated attention to detail and ability to manage multiple tasks/clients required
Demonstrated aptitude to learn and adapt to fast changing environment and modify plans as needed.
Utilization of a contact management system with an ability to clearly document call details and any timely follow-up notes and actions as required.
Job: Executive / Corporate
Requisition ID: R148168