IHG Front Desk Agent - Hotel Indigo - Los Angeles Downtown in Los Angeles, California
Front Desk Agent - Hotel Indigo - Los Angeles Downtown
Job Number R153173
Hotel Brand: Hotel Indigo
United States - United States - California - Los Angeles
Do you see yourself as a Front Desk Agent?
What's your passion? Whether you're into travel, design or the latest in culinary adventure, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care, creativity and passion to their work, their craft, as they do their personal pursuits - people who will put our guest experience at the heart of everything they do. And we're looking for more people like this to join our savvy team of hotel professionals.
At Hotel Indigo Los Angeles Downtown our team members are full of neighborhood knowledge; they know where to find the hidden gems worth exploring. That’s the Hotel Indigo DTLA way. When you’re part of the Hotel Indigo DTLA Team you’re more than just than just your work - you are part of the experience.
We thrive in celebrating – the individual talents, interests and dreams that make you who you are. The Hotel Indigo Los Angeles Downtown is looking for people who are energetic, approachable and cultured with a sense of fun; always curious to discover more and to share inspired suggestions with our guests, with our partners and with each other.
Your day to day
This position will check-in/check-out hotel guests in a timely and professional manner. You will accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank. You will also answer phones in a prompt and courteous manner and welcome guests in a friendly manner. Register guests, issue room keys, provide information on hotel services and room location. May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.
What we need from you
Requirements include holding a High School diploma or equivalent, plus at least one year front desk/guest service experience. Some college is preferred.
You may be required to work nights, weekends, and/or holidays.
What we offer
In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan.
Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people.
Most importantly, we'll give you the room to be yourself. So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.
IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.