IHG Receptionist - Holiday Inn London Whitechapel (Part Time) in London, United Kingdom

Receptionist - Holiday Inn London Whitechapel (Part Time)

Job Number R150335

Hotel Brand: Holiday Inn

EMEAA - United Kingdom - London - London


About us

Do you see yourself as a Receptionist?

20 Hours Per Week

What's your passion? Whether you're into sports, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team. This role manages all aspects of the front office areas to ensure guest satisfaction.

Holiday Inn London Whitechapel is in the heart of the East End of London. Ideally located for the main financial centres of the City of London and Canary Wharf, and attractions such as the Tower of London, HMS Belfast and the many attractions of the eastside of London. The hotel offers 133 stylish and spacious bedrooms for comfort and satisfaction.

Your day to day

We have an exciting opportunity for you to join our Front Office team as a Receptionist

Our new receptionist will be a professional and enthusiastic individual to join our Reception team, who will provide a friendly welcome and efficient customer service to our guests.

Reception duties involve taking reservations either by telephone or email, entering reservations from various travel agents, carrying out daily correspondence checks, checking guests in and out of the hotel, dealing with guest enquiries and requests and ensuring the guests thoroughly enjoy their stay. Responsibilities will also include cash handling, the safe and all floats, closing the shift at the end of each day and overseeing the hotel's safe.

What we need from you

This role will require policies and procedures to be followed consistently, therefore attention to detail is essential.

  • Previous reception experience is helpful but not necessary

  • High standard of personal presentation

  • Excellent communication skills both oral and written

  • Customer service experience is essential, and an understanding of hotel operations is advantageous

  • Attention to detail is essential

  • Due to the nature of this role the ability to deal with a variety of tasks at the one time will be required, ensuring that all tasks are completed on a timely basis prior to hand-over to the next shift

All applicants must be able to work varying shifts including night, weekends and bank holidays. You must meet the legal requirements to work in the UK.

What we offer

In return well give you and benefits package including free meals on duty, pension scheme, fitness club membership, hotel discounts worldwide, access to a wide variety of discount schemes and the chance to work with a great team of people. Most importantly, well give you the room to be yourself. Salary £9.00ph So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG