IHG Receptionist - Guest Relations in London, United Kingdom


The InterContinental London Park Lane is one of the capital's finest hotels and a global flagship for the company. Located between Mayfair and Knightsbridge in view of Buckingham Palace and once the site of a royal residence itself, InterContinental London Park Lane is now the epitome of modern elegance. It offers 447 guest rooms, 2 restaurants, 2 lounges, a bar and an events floor with 13 meeting rooms covering 1370 square feet. We know that once our guests settle in, they will love what we have to offer. However we also know that first impressions count! Lucky for us, we have an amazing team of Receptionists ready to welcome our guests, ensuring that they feel right at home from the moment they set foot inside the building. That where you come in!

At InterContinental® Hotels & Resorts our role is to put the glamour into international travel. When you’re part of the InterContinental Hotels & Resorts brand you’re more than just a job title. To join us as a full time Receptionist in our Front Office Team, you’ll have ambition, talent and obviously, some key skills.

As a Receptionist you will ensure that the highest standards of hospitality and welcome are demonstrated at all times on front desk. Your key responsibilities will include check in and check out, billing, messaging and guest relations. You will have a good knowledge of the hotel's facilities and services and will pass this information on to the guest whenever the possibility arises, in order to maximise hotel sales.

In return for your hard work, you can look forward to a highly competitive salary and benefits package – including uniform, laundry, meals on duty, pension scheme and health cash plan to name a few. What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the InterContinental Hotels & Resorts brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 4800 hotels in over 100 countries around the world.

So whoever you are, whatever you love doing, bring your passion to the InterContinental Hotels & Resorts brand and IHG and we’ll make sure you’ll have room to be yourself. Find out more about joining us today by going to careers.ihg.com


Person Specification

  • Previous reception experience in a similar role at four/five star hotels

  • Excellent reading, writing and oral proficiency in the English language. Additional languages a plus.

  • Good computer skills and familiar with Standard MS Office applications, Front Office Fidelio or Opera PMS Systems.

  • Must have the drive and passion to succeed at the highest level.

  • All applicants must be able to work varying shifts including weekends and bank holidays.

  • All applicants must be eligible to work in the UK and must be in possession of the relevant passport and visa.

Job: Hotel General Management

Location: GBR-London - Central-London

Requisition ID: R144732