IHG Guest Services Manager - Crowne Plaza London Kensington in London, United Kingdom

Guest Services Manager - Crowne Plaza London Kensington

Job Number R150965

Hotel Brand:

EMEAA - United Kingdom - London - London


About us

Do you see yourself as a Guest Services Manager?

What's your passion? Whether you're into swimming, travelling or reading at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.

Crowne Plaza London-Kensington hotel is an elegant 162 bed- roomed, 4* Deluxe hotel which has recently undergone a fantastic renovation. Crowne Plaza London- Kensington facilities include a boutique style lobby, a private Club Lounge, an amazing restaurant, a lively bar, five conference rooms and a fitness centre. We are currently recruiting for Guest Services Manager with previous experience of Reception duties to join the hotels Front Office Department.

Your day to day

Do you provide True Hospitality? Nothing is a problem, everything is an opportunity in our quest for 100% happy guest satisfaction. If you say Yes, then we’re looking for problem solvers just like you! At Crowne Plaza London Kensington, we stand out together as one team and make memorable moments for our guests. Are you a natural communicator with active listening skills, attuned to guests needs? You are the welcome, where a smile and positivity goes a long way to making every moment matter. If you can inspire and develop your team to be the best that they can be, you will create a loyal following. Can you handle the pace and keep your team checked in at the same time?


  • Achieves departmental targets for guest satisfaction, room revenue and company initiatives and promotions by supervising the Front Office operation

  • Participates in the prompt and courteous check in and check out of guests

  • Motivates the Front Office team and focuses on improving and increasing service delivery efficiency

  • Develops and recommends appropriate training and development to meet Hotel and departmental needs

  • People developer/exporter

What we need from you

What we look for:

  • A proven track record in a similar role within a quality environment and to be able to demonstrate excellent standards and team member supervision

  • A positive approach, excellent organisational skills, and a passion for producing high quality customer care.

  • Driven and ambitious to inspire the team to consistently deliver and exceed service standards

  • Clear thinker with excellent communication abilities

  • Strong working knowledge of Opera Property Management System

  • Be well presented with excellent social skills

You must meet the legal requirements to work in the UK.

What we offer

In return we’ll give you a salary of up to £20,742.49 (£10.20 Per Hour) and benefits package including uniform, free meals on duty, pension scheme, hotel discounts worldwide, access to a wide variety of discount schemes and the chance to work with a great team of people. Most importantly, we’ll give you the room to be yourself.

So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG