IHG RESTAURANT MANAGER (Lebanese Restaurant) - Holiday Inn Salmiyah in Kuwait City, Kuwait

Description:

· Develop and implement Promotions Calendar for F&B products in restaurant

· Manage special event concepts

· Anticipate market changes and review operations when necessary

· Conduct competitor analysis

· Up-sell property facilities

· Actively pursue cost saving measures

· Recycle wherever possible

· Liaise with Sales Manager during tender process to obtain new accounts; Food and Beverage specific

· Manage wage and beverage cost

· Forecasting

· Stock control

· Analyse food and beverage statistics through point of sale system

· Monitor upselling process and revenue on regular bases

· Under the assistance of the senior Finance Manager co-ordinate the preparation of the Departmental annual budget and work to achieve the budget by monitoring and controlling the departmental operations, considering revenue and expenditure

· On an ongoing basis, control and analyse departmental costs to ensure performance against budget; implementing corrective measures where necessary to produce positive business results

· Effectively manage staffing costs by preparing efficient work schedules in line with legal requirements

· Effectively manage the restaurant by ensuring the following:

o Oversee the Implementation of standards as detailed in the departmental standards and procedures manual

o Supervise all restaurant Team and assure all standards are maintained

o Open and close restaurant with full responsibility on hand

o Adhere to opening and closing procedures

o Adhere to bill paying procedures

o Conduct effective shift briefings ensuring all staff are aware of VIPs, special occasions, daily specials; emphasis on upselling certain products; etc

o Personally meet and farewell a minimum of 80% of your customers

o Encourage and motivate staff to provide optimum service during all shifts

· Morning Briefing focuses –

o Forecast busy operation vs last year

o Communicate upselling items focus Beverages and Particular dishes

o Communicate any People Birthday/ Events/ activities

o Motivate and Inspire team

· Coach, Coach, and Coach

· Provides leadership and guidance to all team members

· Conduct interviews of potential employees who have been recommended by Personnel

· Work within the company’s Human Resource Management System to ensure the departmental performance of staff is productive. Duties include:

§ Plan for future staffing needs

§ Recruit in line with company guidelines

§ Prepare detailed induction programs for new staff

§ Maintain a comprehensive, current and guest focused set of departmental standards and procedures and oversee their implementation

§ Ensure training needs analysis of your departmental staff is carried out and training programs are designed and implemented to meet needs

§ Actively work at developing your staff and identify high potentials

§ Maintain training records for all direct reports and ensure they do the same for their staff

§ Conduct probation and formal performance appraisal in line with company guidelines

§ Coach, counsel and discipline staff, providing constructive feedback to enhance performance

§ Approve leave requests after considering peaks and troughs in the business

§ Regularly communicate with staff to maintain good relations

· Share recommendations and guest comments to Chef and Food and Beverage Manager to reflect current customer profile

· Develop and implement Promotions Calendar for F&B products in restaurant

· Create positive publicity opportunities

· Manage customer database and utilize effectively

· Review Guest Comments Card & Feedback and handle personally with care

· Check reservation list and VIP booking / big groups assuring proper preparation

· Assure the manning is up to Par for the forecasted operation

· Visit tables and check on guest on an ongoing basis

· Handle guest complaint and assure superior service is provided at all times and No Guest leaves the hotel not happy.

· Demonstrate service attributes in accordance with industry expectations and company standards including:

§ Being attentive to Guests

§ Accurately and promptly fulfilling Guests requests

§ Anticipate Guests needs

§ Maintain a high level of knowledge which affects the Guest experience

§ Demonstrating a ‘service’ attitude

§ Taking appropriate action to resolve guest complaints

· Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers

· Tour the restaurants and check the:

o Environment & Atmosphere and Appearance

o Cleanliness condition

o Maintenance condition

· Check food timing / drink timing as needed

· Support by running food (taking food out) to tables as needed during busy operation

· Pre-bus tables as needed during busy operation

· Assure that the opening procedures and closing procedures check list for each outlet is properly implemented

· Assure the weekly maintenance and other preventive maintenance is ongoing

Qualifications

QUALIFICATIONS AND REQUIREMENTS

· Preferably with a University degree

· At least three years in Hotel & Restaurants capacity

· Excellent English skill, both oral and written

· Presentable and a team player

Job: Food & Beverage

Location: Kuwait-Kuwait City

Requisition ID: KUW001638