IHG Duty Manager in Kuala Lumpur, Malaysia
Job Number EMEAA04599
Hotel Brand: InterContinental Hotels
Europe, Middle East, Asia & Africa - Malaysia - Wilayah Persekutuan Kuala Lumpur - Kuala Lumpur
At IHG we're interested in YOU! We love people who apply the same amount of care and passion to their jobs as they do their hobbies - people that help us create great hotels guests love. At the moment we're looking for a Duty Manager to join our Front Office team at InterContinental Kuala Lumpur.
Your day to day
You will be Reported to the Front Office Manager, you'll be involved in all pertinent matters affecting guest service and hotel operations to ensure guests receive prompt attention and personal recognition throughout the hotel. In addition, you'll respond to guest needs and resolves any issues that may arise; supervise, direct and support Reception, Concierge, Guest Relations and Reservations teams during peak periods, assist Guest Relations in greeting, rooming, and sending off VIP guests, conduct daily departmental briefings and provides input for regular Front Office meetings. You'll also check billing instructions and monitors guest credit. Analyses and approves discounts and rebates, analyse the rate variance report to ensure rooms revenue control, take action with the Property Management Systems (PMS) in emergency situation and be fully conversant with all hotel emergency procedures.
What we need from you
Ideally, you'll have a minimum 2 years experience in a hotel front office department with experience in both front desk and reservations with a minimum 1 year experience as a team leader, shift supervisor, assistant manager or duty manager. You'll have excellent customer relations, problem solving and time management skills, have a working knowledge of hotel property management systems.You also need to ensure all guests’ needs are being dealt with immediately, complaints are acknowledged and followed up according to the process and recorded in a Duty Manager Log.