IHG Duty Manager, InterContinental Kuala Lumpur in Kuala Lumpur, Malaysia
Duty Manager, InterContinental Kuala Lumpur
Job Number EMEAA04036
Hotel Brand: InterContinental Hotels
Europe, Middle East, Asia & Africa - Malaysia - Kuala Lumpur -
As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.
Your day to day
• Understand and respond to guests’ needs and ensure a high level of guest satisfaction.• Responsible for the upkeep of Duty Manager log and front office reports.• Ensure major guest feedback and preferences are recorded and review it on a daily basis.• Communicate with all hotel departments to stay informed of guest needs and ensure timely responses to requestsThe statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
What we need from you
Requirements:-Bachelor’s degree in Hotel Management or equivalent.2 -3 years of Experience in Front Office operations including supervisory level
What we offer
We’ll reward all your hard work with a great salary and benefits – including a uniform, duty meal, great room discount and superb training. Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.