IHG Guest Experience Champion in Kochi, India
Do you see yourself as a Guest Experience
What's your passion? Whether you're into
tennis, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ
people who apply the same amount of care and passion to their jobs as they do
their hobbies - people who put our guests at the heart of everything they do.
And we're looking for more people like this to join our friendly and
Holiday Inn Cochin is a 212 room property located
approximately 28 kms south of the Cochin International Airport on the Ernakulam
mainland. Opened in the second quarter of 2011, the hotel has a
specialty restaurant, an all-day dining restaurant, lobby bar, large
meeting space, pool and a health club. Generally known for its strong
commercial market, Cochin is also fast becoming a prime tourist and
conference destination in India.
As Guest Experience Champion, you'll
be an integral member of the hotel’s management team, providing expertise
and direction for all aspects of the Front office activities in line with the
overall business strategy. You'll report directly to the Duty Manager.
This role is responsible for establishing and maintaining mutual understanding and
goodwill between guests and management.
Ideally, you'll have some or all of the following
qualifications and experience we're looking for:
1 year experience in front
office / guest services operations / customer service, or an equivalent combination of education and
Vocational Certificate in Hotel Administration, Hotel Management or equivalent.
Communication skills are utilized a significant amount of time when
interacting with others; demonstrated ability to interact with customers,
employees and third parties that reflects highly on the hotel, the brand and
Proficient in the
use of Microsoft Office and Front Office System.
In return, we'll give you a competitive benefits package including salary,
insurance and the opportunity to progress your career with IHG. You'll have the
chance to work with a great team of people. Most importantly, we'll give you
Room to be yourself.
So what's your passion? Please get in touch and tell us how you could bring
your individual skills to IHG.
To find out more about us or any other jobs with IHG please look at www.ihg.com/careers
Job: Guest Relations
Requisition ID: KOC000537