IHG Guest Experience Champion in Kochi, India


Do you see yourself as a Guest Experience


What's your passion? Whether you're into

tennis, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ

people who apply the same amount of care and passion to their jobs as they do

their hobbies - people who put our guests at the heart of everything they do.

And we're looking for more people like this to join our friendly and

professional team.

Holiday Inn Cochin is a 212 room property located

approximately 28 kms south of the Cochin International Airport on the Ernakulam

mainland. Opened in the second quarter of 2011, the hotel has a

specialty restaurant, an all-day dining restaurant, lobby bar, large

meeting space, pool and a health club. Generally known for its strong

commercial market, Cochin is also fast becoming a prime tourist and

conference destination in India.

As Guest Experience Champion, you'll

be an integral member of the hotel’s management team, providing expertise

and direction for all aspects of the Front office activities in line with the

overall business strategy. You'll report directly to the Duty Manager.

This role is responsible for establishing and maintaining mutual understanding and

goodwill between guests and management.


Ideally, you'll have some or all of the following

qualifications and experience we're looking for:

1 year experience in front

office / guest services operations / customer service, or an equivalent combination of education and


Diploma or

Vocational Certificate in Hotel Administration, Hotel Management or equivalent.

Communication skills are utilized a significant amount of time when

interacting with others; demonstrated ability to interact with customers,

employees and third parties that reflects highly on the hotel, the brand and

the Company.

Proficient in the

use of Microsoft Office and Front Office System.

In return, we'll give you a competitive benefits package including salary,

insurance and the opportunity to progress your career with IHG. You'll have the

chance to work with a great team of people. Most importantly, we'll give you

Room to be yourself.

So what's your passion? Please get in touch and tell us how you could bring

your individual skills to IHG.

To find out more about us or any other jobs with IHG please look at www.ihg.com/careers

Job: Guest Relations

Location: India-Kochi

Requisition ID: KOC000537