IHG Bellperson in Houston, Texas
Job Number R190227HOUIT0
Hotel Brand: InterContinental Hotels
Americas - United States - Texas - Houston
Do you see yourself as a Bellperson who will to assist incoming and outgoing guests in transporting luggage to and from guest rooms? What's your passion? Whether you're into tennis, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team. At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:• Be charming by being approachable, having confidence and showing respect.• Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownershipof getting things done.• Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.
Your day to day
FINANCIAL RETURNS• Explain and promote hotel facilities, outlets, and services to guest and provide information to guests regarding local attractions and activities. PEOPLE• Promote team work and quality service through daily communications and coordination with other departments. GUEST EXPERIENCE• Respond appropriately to guest complaints. Inform supervisor of major problems, complaints, disturbances or dissatisfied guests. • Promptly and safely transport luggage to and from guest rooms. May secure, tag and store luggage at guest’s request.RESPONSIBLE BUSINESS• May regularly inspect and clear hotel entrance and surrounding areas of litter and debris.• Perform other duties as assigned which may include but is not limited to accepting dry cleaning from guest and secure for pick up by dry cleaning company; delivering clean laundry or guest mail/messages, or sundry items to guest rooms, and responding to other special requests.
What we need from you
High School diploma or equivalent, plus some guest service experience or hotel experience is preferred. You may be required to work nights, weekends, and/or holidays. This job requires ability to perform the following: carrying, pushing, or lifting items weighing up to 100 pounds.
What we offer
In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG. IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.