IHG Franchise Hotel - Candlewood Suites Downtown Hartford CT - Hartford, CT 06120 in Hartford, Connecticut
Franchise Hotel - Candlewood Suites Downtown Hartford CT - Hartford, CT 06120
Job Number FRHFDCW98
Hotel Brand: Candlewood Suites
Americas - United States - Connecticut - Hartford
This job posting is for a position at a Hotel owned and operated by , an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.
By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer.
At Intercontinental Hotels Group, we own, operate and franchise more than 3500 hotels, offering close to half a million guest rooms in nearly 100 countries. By bringing your expertise and passion to any one of our brands, you will help us achieve our vision: to be the most preferred, admired and successful hotel company the world over.
Your day to day
SUMMARY: Handle the requests and transactions of the hotel guests, and coordinate with the other departments as necessary
370 Market Street, Hartford, CT 06120
Job Types: Full-Time, Part-Time
-Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members and also returning guests
-Ensure required identification is taken from guests at check-in in line with local legislative requirements
-Perform night audit and other duties as assigned including light cleanings, guest room tours, and special guest requests, etc.
-Check guests in and out of the hotel, make reservations and keep front office in order.
-Treat all walk ins, phone calls, conversations and reservations as an opportunity to get a lead and probe for cross-sell business. Close the sale.
-Review in-house guest list daily for potential leads.
-Collect business cards and email addresses from each guest.
-Occasionally work with the Lead Generation Group to book room nights when the group has uncovered a particularly urgent lead.
-Follow up on leads immediately.
-Utilize lead sheets to track leads.
-Administer hotel guest payment policies.
-Handle hotel phone system and transfer calls. Take messages for guests, as well as hotel staff, when necessary.
-Take, modify and cancel guest reservations, noting any special requests.
-Assist in the verification, balancing and revenue maximization of hotel’s suite availability.
-Coordinate with other departments to fulfill guest special requests.
-Communicate Candlewood facilities, amenities and services to guests at check-in.
-Answer guest questions regarding local area facilities.
-Responsible for shift cash transactions.
-Responsible for maintaining hotel key security system.
-Administer guest safe deposit boxes.
-Know hotel emergency procedures.
-Inform Housekeeping of vacant dirty rooms, as guests checkout.
-Update room status as Housekeeping notifies the desk of changes.
-Read and communicate through the Logbook daily.
-Distribute mail to guest boxes or room and to Candlewood staff.
-Track status of rooms used for tours and status of rooms in Maintenance.
-Notify Housekeeping and Maintenance of any reported problems with rooms or grounds.
-Carry out any reasonable request by management that I am capable of performing.
What we need from you
You need a High School diploma or equivalent, plus one-year front desk/guest service experience and some college is preferred. You may be required to work nights, weekends, and/or holidays. Front office areas Handling objects, products, and computer equipment Basic computer skills to operate various property management and reservations systems, etc. Being passionate about people and service Strong communication skills essential when interacting with guests and employees Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests information updates, etc. Basic math skills are used frequently when handling cash or credit. Problem solving, reasoning, motivating and training abilities are often used
What we offer
In return we'll give you a competitive pay and benefits. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.
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