IHG Specialist (Russian Language Expert) in Gurgaon, India

Specialist (Russian Language Expert)

Job Number R156838

Hotel Brand: IHG Corporate

Europe, Middle East, Asia & Africa - India - Haryāna - Gurgaon


Your day to day

Specialist - Russian Language Expert


Job Summary – (Role Summary)

The Collections Associate role is responsible to actively maximize cash-flow opportunities through the effective credit control, cash collection and timely query resolution on a portfolio of assigned customer accounts. Such activities include cash allocation, account reconciliation and agreement of balances with customers. Ensure that the integrity of all work and interactions with customers are completed in accordance with IHG policy and procedures and compliant with Sarabanes Oxley legislation.

Essential Duties and Responsibilities – (Key Activities of the role)

  • Manage customer accounts in accordance with Service Level Agreements, maintain and update team’s records management for tracking, communications and continuous improvement purposes.

  • Provide expertise in the investigation, analysis and resolution of significant changes in account balances.

  • Analyze system reports to ensure accuracy, research and resolve problems; ensure the integrity of assigned system and data.

  • Listen to and communicate with customer to obtain all required information necessary to determine and address their specific needs; tactfully explain why, if service cannot be provided.

  • Respond to individuals in manner and timeframe promised, or follow up to explain status.

  • Responsible for the collections process to include: ensuring customers are contacted regularly regarding outstanding receivables; ensuring processes and procedures are followed regarding customer contacts; reviewing collection data and allocating resources as needed.

  • Assist with daily cash allocation ensuring transactional integrity adhering to consistent departmental policy.

  • Ensure all customer records are kept up to date, call logs/conversations and all maintenance processes are documented and filed as agreed.

  • Assist with the recovery, certification and reconciliation of the withholding tax transactions in line with IHG policies and procedures.

  • Prepare and compile various reports as required for special studies and projects.

What we need from you


Required Skills –

  • Demonstrated intermediate level knowledge of PeopleSoft or other enterprise financial systems and Microsoft Office (Outlook, Word, Excel).

  • Demonstrated effective verbal and written English language communication skills.

  • Demonstrated proficiency in recognizing and resolving problems or inconsistencies in transactions and systems.

  • Ability to influence and negotiate resulting in positive customer payment decisions.

Qualifications –

  • Associate Degree or Bachelor's Degree in a relevant field of work or an equivalent combination of education and work related experience.

Experience –

  • A minimum of 3 years progressive work related experience with demonstrated proficiency and understanding in one or more functions related to the position.

Number of employees supervised –

Direct 0

Indirect 0

Annual Operating Profit/Payroll Budget –

  • $

Business Impact –

  • This position has impact on company cash flow and bond rating

  • This position has impact on execution of collection processes within the region.

Decision Making Responsibilities (Decision Rights) –

  • This position has impact regarding the prioritization of work and for identifying opportunities for improvement.

Physical Requirements –

  • Work is performed in a normal office environment.

  • Ability to function effectively in different time zones.


Key Internal Relationships –

  • Regional VP’s for Finance and Business Support for the purpose of continuous improvement of all areas in process scope in compliance with specific Service Level Agreements and governmental regulation requirements while ensuring resolution of customer issues.

Key External Relationships –

  • Works with Hotel General Managers, Controllers, Owners and managing companies

  • Key vendors, professional associations, industry experts to keep informed of existing and evolving industry standards.