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IHG Conference & Banqueting Supervisor in Glasgow, United Kingdom

Conference & Banqueting Supervisor

Job Number R159548

Hotel Brand: Principal Hotels

Europe, Middle East, Asia & Africa - United Kingdom - Scotland - Glasgow

Description

About us

If you’re looking to join a globally acclaimed and award-winning team with excellent prospects in the city centre of Glasgow, then look no further than the infamous 4 star Glasgow Grand Central Hotel.

Our Iconic building is steeped in history, known as the “Great Dame”. Recently we have joined the global brand of IHG which is offering a wealth of opportunities not only for the hotel but for our colleagues too.

Your day to day

As our Conference & Banqueting Supervisor, you assist the Conference & Banqueting Management team to ensure all events are successfully delivered at one of Glasgow’s leading venues. You will supervise the team to set the event as per the client’s requirements and exceed guest expectations by delivering an exceptional event experience to ensure the Glasgow Grand Central Hotel is their venue of choice time and time again. You will support the team with service delivery, key training needs and administrative tasks;

  • Read and understand the daily business sheet, checking with the duty manager for any additional details.

  • To ensure that all staff are delegated accordingly to ensure that all tasks for the day are covered and completed to a high standard

  • To assist in the departmental induction of all new colleagues in the C&B Department, including all necessary training, paperwork and online on-boarding

  • The professional handling of complaints, finding positive solutions for guests who have issues

  • To ensure that all bar and event spaces are locked when unattended and that all stock is kept secure at all times

  • To follow closing down procedures when closing events in the evening and ensure that all necessary cleaning tasks are completed to the proper standard before the end of the shift

What we need from you

We’re looking for someone who is naturally passionate about creating a great hospitality environment, someone who can show confidence in their role and someone who knows exactly how to deliver exceptional customer service. We are looking for;

  • A minimum of 1 years’ experience in a previous supervisory role

  • Someone with a passion for working in Hospitality

  • Someone with a good knowledge and understanding of the use of function sheets and the preparation of events from an operational point of view

  • An individual who can bring commitment and positivity to their job role

  • Someone who thrives under pressure, especially in a demanding environment

  • Flexibility in a working schedule e.g. weekends and evenings

What we offer

  • A competitive salary and generous tips process

  • 28 days holiday each year, including bank holidays (this increases annually up to a maximum of 33 days)

  • Hotel based incentive and recognition schemes

  • Access to HAPi benefits, Voluntary Benefits portal, which includes discounts on some travel, leisure time activities, health, retail and motoring

  • Discounted accommodation with competitive colleague rates at our other hotels around the world

  • Long service awards which increase with length of service

  • Excellent training and development opportunities within the hotel, the Company and our online e-learning portal

  • Financial rewards for delivering sensational service

  • Free meals on duty

  • Uniform provided


  • Major Brad D. Anderson

    United States Army

    Major (Ret) Brad Anderson is the Human Resources Manager at IHG Army Hotels – Fort Benning, Georgia. He retired out of the U.S. Army after 23 years of service with combat tours in Iraq (Operation Iraqi Freedom) and Afghanistan (Operation Enduring Freedom).

    Brad enlisted in the U.S. Army in August 1992, and was assigned as an infantryman at Fort Lewis, Wash., where he served six years in 9th Infantry Regiment and 25th Infantry Division. In 1999, he was assigned to Fort Benning, Ga., where he completed Drill Sergeant School and then served with the Infantry Training Brigade. He was next assigned to Officer Candidate School in 2003 and earned his commission as a second lieutenant in the Adjutant General Corps. Major Anderson’s previous assignments as an officer include Camp Casey, South Korea, where he served as a postal platoon leader; Iraq, where he served as deputy plans and operations officer, III Corps; Fort Benning, where he served with 30th Adjutant General Reception Battalion, as Headquarters and Headquarters Company commander; Eglin Air Force Base, Fla., where he served with 7th Special Forces Group (Airborne), as battalion and group human resources officer and Fort Lee where he served his final assignment as the Military Entrance Processing Station (MEPS) commander.

    Brad’s professional military education includes the Adjutant General Corps Officer Basic and Advanced Courses, Airborne School, Air Assault School, Drill Sergeant School, Pathfinder Course, and Rappel Master School. He also earned a Bachelor of Arts Degree in Interdisciplinary Studies from Eastern Washington University, Cheney, Wash.

    Brad’s military awards and decorations include a Joint Service Achievement Medal, 2 Meritorious Service Medals, 4 Army Commendation Medals, 3 Army Achievement Medals, and 4 Army Good Conduct Medals. He has also been awarded a variety of unit and service medals & ribbons, in addition to earning the Expert Infantryman Badge.

    On his first day of military retirement (October 1st, 2015) we proudly welcomed Brad to the IHG family. It was then, that Brad began his career with us as the HR Manager of the IHG Army Hotels on Fort Benning, a role he continues to thrive in today.

  • Michael Bayerl

    United States Air Force

    “My experience with IHG has been nothing short of awesome and I have learned so much.  Soon I will be the GM of the World’s Largest Holiday Inn Express (currently the IHG Army Hotels on Fort Lee) with 1,000 rooms.”

    Senior Master Sergeant (Ret.) Michael Bayerl joined the U.S. Air Force in 1979. Throughout 20 years of active duty, he served as an Air Force Services Specialist and Inspector General for Services-Air Mobility Command. From the moment he started with the USAF Michael was immersed with hospitality experience, starting out in Food in Beverage before working his way through the ranks and functioning in virtually every position available within military restaurants & hotels.

    In 2002, Michael took on a General Manager position at an Air Force Inn, and since that time, he has managed hotel complexes with over 2000+ rooms, on 3 different properties. Michael found his way to IHG when he intentionally took on a role with Army Lodging, knowing that the hotel would soon be privatized into an IHG hotel.

    Today, Michael is the General Manager at IHG Army Hotels on Fort Lee (soon to be re-branded as the World’s largest Holiday Inn Express).

  • Teresa “Sarge” Colatarci

    Navy

    Meet Teresa “Sarge” Colatarci, general manager/regional director of operations for six IHG Army Hotels at Fort Sam Houston in San Antonio. Following her service in the U.S. Navy, she continues to serve by providing True Hospitality through the IHG Teen Academy.

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