IHG Floor Supervisor M/F in Geneve, Switzerland

Floor Supervisor M/F

Job Number EMEAA05443

Hotel Brand: InterContinental Hotels

Europe, Middle East, Asia & Africa - Switzerland - Geneva - Geneve

Description

About us

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.Each of our hotels cultivates a distinctive style and ambience, where we embrace every opportunity to give our guests a personal and enriching experience.If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.The avant-garde InterContinental Geneva embodies the refreshing, elevated perspective on luxury art de vivre in the world’s City of Peace.

Your day to day

Join us as a Floor Supervisor M/F For this key role, under the supervision of the Executive Housekeeper, the main duties will be:

  • Perform department opening duties and prepare daily room assignments

  • Assist with scheduling and control daily attendance to ensure proper coverage

  • Conduct daily team meetings, attend other meetings as necessary

  • Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective job duties

  • Inspect all assigned areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction. Advise employees of deficiencies and instruct on corrective action.

  • Inspect storage rooms for neatness, cleanliness, adequate supplies, and good repair.

  • Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.

  • Prepare supply inventories and ensure appropriate par levels

  • Complete all paperwork and closing duties.

  • Promote teamwork and quality service through daily communication and coordination with other departments.

  • May perform all housekeeping duties necessary including makings beds and vacuuming and cleaning guest rooms to ensure guest satisfaction.

  • Report, turn in, and/or log all lost and found items according to established procedures.

  • May regularly assist with deep cleaning projects.

  • Assist with other duties as assigned.

What we need from you

With a hospitality education, you have a minimum of two years of housekeeping experience, preferably in a hotel of similar size and complexity (more than 250 rooms).You are fluent in English and French, a third language is a strong asset. You have an experience with Opera.Thanks to an excellent relationship and team spirit, you are acknowledged for the quality and the personalization of your service. You like working in a fast-paced environment and are autonomous, well-organized and flexible. You aim to share your passion and knowledge with your guests and your colleague and are willing to help when needed.This position is to be filled in April 2019.

What we offer

We’ll reward all your hard work with a great salary and benefits – including a uniform, great room discount and superb training.Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests and you look for ways to improve.