IHG Front Desk Agent - Candlewood Suites Columbus - Airport in Gahanna, Ohio

Description:

Do you see yourself as a FrontDesk Agent ?

What's your passion? Whether you're

into tennis, shopping or karaoke, at IHG we're interested in YOU. At IHG we

employ people who apply the same amount of care and passion to their jobs as

they do their hobbies - people who put our guests at the heart of everything

they do. And we're looking for more people like this to join our friendly and

professional team.

Welcome guests in a friendly, prompt

and professional manner recognizing IHG Rewards Club Members and returning

guests

Check guests in, issue room keys,

provide information on hotel services and room location

Ensure required identification is

taken from guests at check-in in line with local legislative requirements

Answer phones in a prompt and

courteous manner

Up-sell rooms where possible to

maximize hotel revenue

Answer, record and process all guest

calls, messages, requests, questions, or concerns

Record guest preferences in the

system

Check guests out, including

resolving any late or disputed charges

Accurately process all cash and

credit card transactions using established procedures

Issue, control, and release guest

safe-deposit boxes in line with hotel procedures

Communicate any outstanding guest

requests or issues to management that may require additional monitoring or

follow-up

Take action to solve guest

problems/complaints using appropriate service recovery guidelines

Follow established hotel safety

protocols and procedures always. Immediately report any health and safety

incident, security breaches, concerns or suspicious behavior to the supervisor

or manager on duty

May routinely book guest

reservations for individuals and/or groups that are requested either by phone

or from within the hotel; process cancellations, revisions, and information

updates on changes

Work as part of a team and

communicate with other departments as per hotel procedures to ensure excellent

quality and service

Perform other duties as assigned

including guest room tours, concierge services, special guest requests, etc.

"IND"

Qualifications

You need a High School diploma or

equivalent, plus one-year front desk/guest service experience and some college

is preferred. You may be required to work nights, weekends, and/or

holidays.

Frequently standing up behind the desk and front

office areas

Handling objects, products, and computer

equipment

Basic computer skills to operate various

property management and reservations systems, etc.

Being passionate about people and service

Strong communication skills essential when

interacting with guests and employees

Reading and writing abilities are used often

when completing paperwork, logging issues/complaints/requests information

updates, etc.

Basic math skills are used frequently when

handling cash or credit.

Problem solving, reasoning, motivating and

training abilities are often used

You already know IHG has some of the

best benefits available. If you're successful in getting this job,

you'll be able to take advantage of those benefits and make the most of

our commitment to give you Room to grow.

If you're ready to make the move to

a great, new career opportunity, click "Apply Online" now!

IHG is an equal opportunity

employer: Minorities / Females / Disabled / Veterans.

Job: Hotel General Management

Location: OH-Gahanna

Requisition ID: R148760