IHG Lead Housekeeper - IHG Army Ft. Tripler AMC, HI in Ft. Shafter, Hawaii

Lead Housekeeper - IHG Army Ft. Tripler AMC, HI

Job Number R154318

Hotel Brand: IHG Army Hotels

Americas - United States - Hawaii - Ft. Shafter

Description

About us

At Intercontinental Hotels Group, we own, operate and franchise more than 3500 hotels, offering close to half a million guest rooms in nearly 100 countries. By bringing your expertise and passion to any one of our brands, you will help us achieve our vision: to be the most preferred, admired and successful hotel company the world over.

Your day to day

This is the top supervisory job in the Housekeeping Department. Typically supervises a small number of housekeeping and laundry employees.Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and control expenses with a focus on increased productivity.Maintain proper inventory levels, managing cost per room for supplies and labor (example: bed & bath linen reuse and laundry operation). Manage day-to-day staffing requirements, plan and assign work and establish performance and development goals for employees. Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance. Educate and train all employees in compliance with governmental and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties.Promote teamwork and quality service through daily communication and coordination with other department heads.May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods.Inspect all assigned suites and public areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction. Advise employees of deficiencies and instruct on corrective action. Provide adequate retraining as needed.Routinely perform all housekeeping duties necessary, including making beds as well as vacuuming and cleaning guest suites to ensure guest satisfaction.Respond to guest complaints and special requests; ensure corrective action is taken to achieve complete guest satisfaction.Comply with special needs and requests of the guests, VIPs and repeat visitors.Maintain and order supplies and equipment in a timely and efficient manner while minimizing waste and maintaining “green” initiatives (example: container recycling and cleaning agents). May maintain procedures for security of lost and found items. Perform other duties as assigned. May also serve as manager on duty.

What we need from you

This is the top supervisory job in the Housekeeping Department. Typically supervises a small number of housekeeping and laundry employees.High school diploma / secondary education / equivalent plus one year of housekeeping experience, including some supervisory training/experience. Must be able to speak local language(s).

What we offer

In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.