IHG Housekeeping Manager - IHG Army Hotels (Fort Gordon) in Ft. Gordon, Georgia
Housekeeping Manager - IHG Army Hotels (Fort Gordon)
Job Number R143114
Hotel Brand: IHG Army Hotels
Americas - United States - Georgia - Ft. Gordon
Do you see yourself as a Housekeeping Manager? What's your passion? Whether you're into reading, rowing a boat or trying a new recipe, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team. This role has the overall responsibility to manage and oversee the housekeeping department. In this important role you will manage the day-to-day activities of the housekeeping department, plan, schedule, and organize work to ensure proper coverage while communicating and enforcing policies and procedures. You will ensure all staff is properly trained and has the tools and equipment needed to effectively carry out their respective job duties and schedule routine inspections of guest rooms and public area as you respond to guest complaints/compliments and execute the special needs of VIP guests. Annually, you will participate in the development of the department budget and financial plans.IHG Army Hotels is looking for a Housekeeping Manager at our Fort Gordon, GA location. At IHG Army Hotels, our mission is to provide great on-post hotel stay experiences to military personnel, families, as well as guests. We do this by providing convenient, reasonably priced hotels on 40 installations across the nation- many featuring brand-name hotels previously only offered off post.
Your day to day
Key job duties and responsibilities for the Housekeeping Manager include: • Manage the day-to-day activities of the housekeeping department, plan, schedule, and organize work to ensure proper coverage. Communicate and enforce policies and procedures. • Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with company rules and policies. Alert management of potentially serious issues. • Ensure all staff is properly trained and has the tools and equipment needed to effectively carry out their respective job duties.• Develop and implement procedures for managing the quality of housekeeping and laundry services. Schedule routine inspections of all guest rooms and public areas to ensure furnishings, guest rooms/suites, equipment, housekeeping and food and beverage linens, public restrooms, lobby, etc. are clean and in good repair to meet guest satisfaction. Ensure that employees are advised of deficiencies and instructed on corrective action. • Monitor, coordinate and execute the special needs and requests of VIP, repeat guests and members of frequency program(s). • Respond to guest complaints and special requests, and ensure corrective action is taken to achieve complete guest satisfaction.• Control expenses within all areas of housekeeping. Participate in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel. • Conduct comprehensive departmental meetings to include a review of procedures and events which warrant special handling and detailed information.• Conduct pre-shift meeting and review all information pertinent to the day’s activities.• Establish par levels for supplies and equipment. Replenish shortages and other business supplies for daily business.• Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Front Office, Guest Relations, Maintenance, and Food and Beverage• Interact with outside contacts:o Guests – to ensure their total satisfactiono Vendors/Contractors – to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc.o Regulatory agencies – regarding safety and compliance matterso Other contacts as needed (Professional organizations, community groups, local media) • May be responsible for the security of lost and found items or coordinate the lost and found function with other departments.• May assist with deep cleaning projects and/or assist housekeeping staff during unanticipated rush periods.• May serve as “manager on duty” as required.• May assist with other duties as assigned. ACCOUNTABILITY:• This is the top job in the housekeeping department. Typically manages a large number of housekeeping and laundry employees in a full-service, luxury, resort, or major flagship hotel which may include multiple sites and facilities, a number of major outlets, high volume of catering and convention facilities, and a large number of VIP and key guests.
What we need from you
High School Diploma or equivalent plus four years housekeeping/laundry experience preferably in a hotel of similar size and complexity and including supervisory experience. Some college preferred. Must speak fluent English. Other languages preferred.This job requires ability to perform the following:• Carrying or lifting items weighing up to 50 pounds and pushing and or pulling approximately 200 pounds• Frequently standing up and moving about the facility• Frequently handling objects and equipment to maintain the facility• Frequently bending, stooping, and kneelingOther:• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.• Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training • Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.• Problem solving, reasoning, motivating, organizational and training abilities are used often. • May be required to work nights, weekends, and/or holidays.This position also requires you to be authorized to work in the United States and the ability to pass an NCIC III background check in order to gain access to the military installation. Prior supervisory or management experience is required. Additionally, previous experience working in a hotel, housekeeping, or operations, and experience with managing multiple
What we offer
In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG. IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.