IHG Business Support Coordinator in Frankfurt am Main, Germany

Business Support Coordinator

Job Number R153600

Hotel Brand:

EMEAA - Germany - Hesse - Frankfurt am Main



The Business Support Coordinator supports the team to ensure continuous support and maintenance of the I Plan tools used in all managed and owned IHG hotels across all regions. The I Plan team is responsible for the financial hotel planning processes (Forecasting and Budgeting) for Operational Finance including the support and maintenance of the related software applications (EFPM, HOP and Capex Planner). Additionally, the team is supporting the Hotel Operations with the Labor Productivity bench marking system - MYTIME. The Business Support Coordinator is responsible for coordinating the business and technical support activities internally and with the 3rd Party software vendors. The role is responsible to maintain and organize the I Plan system related documentation, manuals, and related online content management. In addition, the role supports the different project leaders with the development coordination. Furthermore, the role is involved in the global user training, on boarding offer for all I Plan systems as appropriate with a focus on the Capex Planner and the region EMEAA

Key Responsibilities

  • Support the regional and global BSMs within I Plan in all aspects of the I Plan projects globally

  • Coordinate the global business support of the I Plan projects together with regional Managers

  • Ensure all available support documents are up to date and new support documents are established according to needs.

  • Coordinate and support Trainings to all I Plan System Users.

  • Keep track and follow up on all technical (with vendor) and business requests to ensure quick and efficient business support.

  • Support the Manager to Improve and develop the I Plan project items through feedback workshops from the operators

  • Support the development and implementation of the Enhanced Forecasting & Planning Model (EFPM) software versions updates and Hotel Online Planning (HOP) for Budget, Forecast and Actual processes

  • Support/Develop the Capital Planning application and processes together with Manager and relevant key departments

  • Coordinate and support beta testing of I Plan applications with test hotels and Super Users before deployment

  • Supporting MYTIME system development and support the project BSM with coordination of global business support

What we are looking for

  • Degree from Hotel Management School in Business Administration or comparable in Finance, Business, Hospitality Administration, Accounting, Economics or a related field of work, or an equivalent combination of education and work-related experience.

  • Experienced in Office Management - Technically savvy and experience in computerized financial systems.

  • Good communication skills

  • Organized and structured

  • Project Management skills

  • Systematical and analytical thinker

  • Skills to understand complexity of several tasks

  • Ability to establish and maintain good working relationship across cultural boundaries.

  • Reliable and able to work according to deadlines

  • Knowledge of Uniform System of Accounts.

  • Fluent in English (reading and writing).

Who are we

IHG is one of the largest hotel companies in the world with a family of brands including InterContinental, Holiday Inn and Crowne Plaza. There are more than 350,000 people working across nearly 100 countries and territories, encompassing managed, owned and franchised hotels. IHG is listed on the London Stock Exchange and it is a FTSE 100 company.

Benefits at IHG: At IHG, we promise to recognise you for great work and give you the tools needed to build a successful career with us. You’ll receive a competitive salary, hotel discounts worldwide and have chance to work with a great set of people.

But above all, we understand the importance to give you room to be yourself! So, what are you waiting for? Apply Now!