IHG Front Desk Agent Overnight in Fort Leonard Wood, Missouri
Front Desk Agent Overnight
Job Number R162331
Hotel Brand: IHG Army Hotels
Americas - United States - Missouri - Fort Leonard Wood
Do you see yourself as an Overnight Front Desk Agent?
What's your passion? Whether you're into fishing, shopping or travel, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.
IHG Army Hotels Fort Leonard Wood is currently hiring for a full-time Front Desk Agent Overnight.
Your day to day
As an Overnight Front Desk Agent, you will create the first impression of the hotel by welcoming guests in a friendly, prompt and professional manner. You will register guests, issue room keys, provide information on hotel services and room location. Accurately process all cash and credit card transactions, posting all charges, completing cashier and other reports, preparing deposits and counting/securing assigned bank.
You will also complete and transmit daily accounting reports and prepare them for review by hotel management. Respond appropriately to guest complaints, make appropriate service recovery gestures in order to ensure total guest satisfaction.
You will answer multi-system phones, may routinely book guest reservations for individuals and/or groups either by phone or from within the hotel. Process cancellations, revisions and information updates on changes. You will also provide a fond farewell when checking guests out.
What we need from you
Qualifications and Technical skills :
Requirements include holding a High School diploma or equivalent, plus one year front desk/guest service experience. Some college is preferred. Essential Languages: English
Must have excellent customer service/hospitality skills
Must have excellent communication skills both verbal/written
Must have computer/typing skills
Must be able to work independently
Be able to stand on feet for extended periods of time
Must be available to work a flexible schedule (weekends/holidays- this position is overnight 11:30pm to 7:30am)
Must be able to gain entry on Federal Military Installation
What we offer
In return we'll give you a competitive financial and benefits package which can include healthcare support, 401(k) plan. Hotel discounts worldwide are available as well as access to a wide variety of discount schemes and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.
So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.
IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans – Drug Free Workplace