IHG Reservations Agent in Edinburgh, United Kingdom
Job Number R166209
Hotel Brand: Principal Hotels
Europe, Middle East, Asia & Africa - United Kingdom - Scotland - Edinburgh
At the heart of IHG are our beloved hotel brands, each catering to the unique interests of our guests in its own distinct way. We work hard to do business responsibly, dedicated to serving our local communities and doing the right thing. Whatever we’re doing, we remember one thing; we’re about people, not just beds.
At InterContinental® Hotels & Resorts we believe international travel should always be alluring. We are dedicated to those who appreciate and enjoy The InterContinental Life – the glamour and exhilaration of fascinating places, mixed with our international know-how and local cultural wisdom.
The Principal Edinburgh on George Street has been welcoming hotel guests since 1881. We are five listed Georgian townhouses, built in 1775 as homes for Edinburgh’s most prosperous citizens. Winner of Luxury Brand Hotel of the Year, Edinburgh at the 2019 Scottish Hotel Awards. 2019 sees our property receive a multi-million-pound restoration and refurbishment to transform and rebrand to InterContinental® Edinburgh.
A nod to Edinburgh’s rich literary heritage, The Printing Press Bar & Kitchen was once home to acclaimed novelist Susan Ferrier (an equal of Jane Austen, according to Sir Walter Scott), whilst Burr & Co. is a lovely coffee shop with a devoted local following. The hotel also boasts the magnificent King’s Hall – a firm favourite for weddings and celebration – as well as seven additional meeting and event rooms and a newly equipped gym.
Your day to day
As our Reservations Agent, you will contribute to the growth of the rooms and accommodation business, maximising occupancy and revenue, through proactive selling and effectively converting enquiries into sales. Ensuring all guests and potential guests receive a polite, professional and efficient service will be one of your main responsibilities, and you’ll work with the rest of the hotel team to ensure that all contact with customers and guests transpires to become a reflection of the hotel’s consistent delivery of the highest quality standards of product and service.
What we need from you
A background in hospitality alongside experience in both group reservations as well as individual reservations is essential. We are looking for someone with strong communication skills who can adapt to changing priorities easily. Knowledge and experience of Opera would also be an advantage.
What we offer
A competitive salary
28 days holiday each year, including bank
Hotel based incentive and recognition schemes
Access to our Benefits portal, which includes discounts on some travel, leisure time activities, health, retail and motoring
Discounted accommodation with competitive colleague rates at our other hotels
Long service awards which increase with length of service
Excellent training and development opportunities within the hotel, the Company and our online e-learning portal
Financial rewards for delivering sensational service
Free meals on duty
Great IHG Perks