IHG Reservations Agent (Arabic Speaker) at InterContinental Dubai Marina in Dubai, United Arab Emirates

Description:

What's your passion?

Whether you're into motorcycles, mountain climbing or music, at IHG we're

interested in YOU! We love people who apply the same amount of care and passion

to their jobs as they do their hobbies - people who help us create great brands

guests love. And we're looking for more people like this to join our dynamic

team at the InterContinental Dubai Marina.

InterContinentalDubai Marina , one

of the five star luxury properties in the center of one of Dubai's most

vibrant and energetic neighborhoods with 328 rooms, flexible event space, full service

Spa, and six international restaurant and bars, is looking to recruit a Reservation Agent (Arabic Speaker) ..

You

will complete all reservations in a timely fashion whilst providing a high

standard of customer service to all callers. You will negotiate with caller on

an alternative rate if rate resistance is shown and cross-refer to alternate

property if requested hotel is full. You have to ensure that all sales

principals are used for every call handled. You will also work to exceed set

individual targets for every call handled and deal with any difficult callers

with a calm and professional approach. You will communicate with the Team

Manager as necessary on any reservation issues that need attention or

assistance.

Qualifications

You should have at least

one year relevant experience in a similar role in hotels/hospitality industry.

You will bring with you strong interpersonal skills and excellent command of

written and spoken English and Arabic is required. You will need to be flexible

with working hours and having knowledge of OPERA & HOLIDEX system is

preferred.

In return we'll give you

a generous financial and benefits package and the chance to work with a great

team of people. Most importantly, we'll give you the Room to be yourself.

At IHG we are committed

to developing our team and managing our talent and would encourage internal as

well as external candidates to apply for any of our vacancies.

So what's your passion?

Please get in touch and tell us how you could bring your individual skills to

IHG.

We are an equal

opportunities employer.

Job: Reservations Sales Agent

Location: United Arab Emirates-Dubai

Requisition ID: DUB004849