IHG Outlet Manager, Belgian Beer Cafe at Crowne Plaza Dubai Festival City in Dubai, United Arab Emirates


Do you see yourself as an Outlet Manager – Belgian Beer Cafe ?

What's your passion?

Whether you're into surfing, singing or dancing the tango, at IHG® we're

interested in you. We love people who apply the same amount of passion and

precision to their jobs as they do to their hobbies. Imagine working for

a company that gives you Room to be yourself. Our commitment to our

people is to deliver room to have a great start, to learn and grow, to perform,

to be recognized and rewarded, to be involved and to take the initiative and


The InterContinental Hotels Group (IHG®) cluster

properties in Dubai Festival City consist of four hotel brands. These include

the luxury brand InterContinental, the superior upscale Crowne Plaza, the

lavish long-stay InterContinental Residence Suites and the vibrant mid-scale

Holiday Inn (pre-opening). In addition to over 1000 bedrooms, the four

properties boast a selection of high quality restaurants and bars, an

impressive 3,800 square meter Event Centre across two levels, the 5,000 square

meters Festival Arena by InterContinental, the luxurious Spa InterContinental,

state-of -the-art gymnasium and swimming pool facilities.

We are looking for confident, sophisticated

and internationally-minded people to join over 1300 colleagues who are

committed to maintaining the highest standards of luxury, quality and service

which define our company. We value the passion and enthusiasm of our

colleagues, and encourage you to share your passion when you work with us.

At the moment we're

looking for an Outlet Manager - BelgianBeer Cafe to join our energetic,

enthusiastic and passionate team at Crowne Plaza Dubai Festival City .

Belgian Beer Café - A Haven in the Heart of the City where everyone

can enjoy Belgian good taste in Beer, Food and Atmosphere

This role, reports

directly to the Assistant Food & Beverage Manager of the Crowne Plaza Dubai

Festival City and as the Outlet Manager inBelgian Beer Cafe you will manage the

Restaurant and Bar operations achieving business objectives through customer focused

service delivery, promotes the desired work culture around the five core values

of Trust, Integrity, Respect, One Team and Service of the InterContinental

Hotels Group and the brand ethos.

The key responsibilitiesare:

  • Deliver Food and Beverage service of highstandard and in accordance with departmental standards and procedures

  • Develop departmental standards andprocedures to promote salesmanship, beverage creativity and profit

  • Communicates to his/her superior anydifficulties, guest comments and other relevant information

  • Delivers daily briefings and attends otherFood and Beverage meetings as scheduled

  • Delivers prepared training sessions inline with a departmental monthly calendar

  • Prepares for service by ensuring thedepartment’s:

-Grooming is impeccable

and in accordance with IHG® personal presentation standards

-Equipment is clean

-Equipment is sorted and


-Glassware is polished

-Requirements for

special occasions are ready

-Music is on

-Lighting is on

-Outlet is ready for

service and guest comfort

  • Carries out effective service by ensuringall staff are aware of their role in:

-Greeting and seating


-Explaining and

up-selling daily beverage specials

-Processing food orders


-Using trays and tray jacks


-Quickly taking food and

beverage orders

-Ensuring payment

methods are handled accurately

-Ensuring working areas

are cleaned and re-set quickly

-Ensuring the bar is


-Regularly cleaning


-Conversing with Guests

in relation to the food and beverage products

  • Carries out effective beverage service byensuring:

-Beverages are up-sold

and regularly replenished, abiding by responsible alcohol service regulations

-Converse with Guests

about wine, advising the types and styles of wine, taking wine orders and

serving wine

-Promoting and selling

cocktails to guests

-Making and presenting


-Coffee and tea is

served hot and in accordance with standard

  • Patron care standards are adhered to byensuring:

-Guests are advised on alcoholic beverages

-The strengths of alcohol is advised and guests are advised as to their


-Compliance with legal provisions of local liquor codes

-Level of intoxication of guests is assessed and appropriate action


-Advise guest on the hotel’s policy of smoking

-Monitor factors which interfere with the total experience of the guest

  • Cellaroperations are carried out including:

-Correct use of refrigeration system

-Effective operation of the post-mix syrups bulk dispense system

-Operating the beer reticulation system

-Adhering to stock control procedures

  • Takeappropriate action to resolve guest complaints

  • Requisitionbar items according to bar stocks

  • Trainbar attendant, wait help and bus help in basic beverage knowledge and beverage service

  • Completespillage report and submit to Food and Beverage manager at the Conclusion ofeach shift

  • Assistthe Assistant Food and Beverage Manager to source and review outlet musicians

  • Assistto promote the musicians

  • Designpromotional material which is aimed at increasing revenue, covers and profitfor the Bar with the approval of the Assistant Food and Beverage Manager

  • Work collaborativelywith the Assistant Food and Beverage Manager and Human Resources to ensure thedepartmental performance of staff is productive. Duties include:

-Assists in planning for future staffing needs

-Assists in recruiting in line with company guidelines

-Prepares and administers detailed induction program for new staff

-Assists in maintaining a comprehensive, current and guest focused set

of departmental standards and procedures and oversees their implementation

-Ensures training needs analysis of Bar staff is carried out and

training programmes are designed and implemented to meet needs

-Provides input for probation and formal performance appraisal

discussions in line with company guidelines

-Coaches, counsels and disciplines staff, providing constructive

feedback to enhance performance

-Regularly communicates with staff and maintains good relations

Financial Responsibilities

  • Works with superiorin the preparation and management of the department’s budget. Duties include:

-Assists in co-ordinating the preparation of the

departmental annual budget

-Controls and monitors departmental costs on an

ongoing basis to ensure performance against budget

-Conduct regular promotional activities aimed at

generating more revenue, covers and profit


Ideally, you'll have some or all of thefollowing qualifications and experience we're looking for:

Required Skills:

  • Bachelor's Degree in Business,Hospitality Hotel Administration, or two to four years demonstrable workexperience in a leadership role, hotel operations, revenue management, orbusiness excellence.

  • Minimum 3 yearsof experience as a Restaurant/Bar Manager including one year as Bar and RestaurantManager.

  • Poses great leadershipskills & excellent communication skills.

  • Possess strong organizational,coordination, analytical, problem solving and interpersonal skills

  • A dynamic team player

In return we'll give you

a competitive financial and benefits package including accommodation, free

meals on duty, hotel discounts worldwide and the chance to work with a great

team of people. Most importantly, we'll give you the room to be yourself.

At IHG® we are committed

to developing our team and managing our talent and would encourage internal as

well as external candidates to apply for any of our vacancies.

So what's your passion?

Please apply on-line and tell us how you can bring your individual skills to IHG®.

To find out more about us

or any other jobs with IHG® please look at www.ihg.com/careers

Job: Restaurant

Location: United Arab Emirates-Dubai

Requisition ID: DUB004737