IHG Housekeeping Supervisor, Housekeeping at InterContinental Hotels Group® - DFC in Dubai, United Arab Emirates
Do you see yourself as aHousekeeping Supervisor?
What's your passion?
Whether you're into tennis, diving or karaoke, at IHG® we're interested in you.
We love people who apply the same amount of passion and precision to their jobs
as they do to their hobbies. Imagine working for a company that gives you
Room to be yourself. Our commitment to our people is to deliver room to
have a great start, to learn and grow, to perform, to be recognized and
rewarded, to be involved and to take the initiative and lead.
Hotels Group (IHG®) properties in Dubai Festival City consist of four hotel
brands. These include the luxury brand InterContinental, the superior upscale
Crowne Plaza, the lavish long-stay InterContinental Residence Suites and the
vibrant mid-scale Holiday Inn (pre-opening). In addition to over 1000
bedrooms, the four properties boast a selection of high quality restaurants and
bars, an impressive 3,800 square meter Event Centre across two levels, the
5,000 square meters Festival Arena by InterContinental, the luxurious Spa
InterContinental, state-of-the-art gymnasium and swimming pool facilities.
We are looking for confident, sophisticated
and internationally-minded people to join over 1200 colleagues who are
committed to maintaining the highest standards of luxury, quality and service
which define our company. We value the passion and enthusiasm of our
colleagues, and encourage you to share your passion when you work with us.
Supervisor is responsible with the operational efficiency of all housekeeping
areas and the service delivery of those areas within budgeted guidelines. The
desired work culture around the five core values of Trust, Integrity, Respect,
One Team and Service of the InterContinental Hotels Group and the brand ethos
must be celebrated at all times.
At the moment we're
looking for a Housekeeping Supervisor to
join our energetic, enthusiastic and passionate team at InterContinentalHotels Group® Dubai Festival City .
The key responsibilitiesare:
Supervises the implementation of housekeepingstandards and procedures
Recommends changes to the standards andtrainings on an on-going basis
Maintains a current and thorough knowledge ofall housekeeping systems
Opens and closes the shift and ensureeffective shift hand over
Distributes and collects keys
Manages all incoming and outgoing calls
Conducts shift briefings to ensure hotelactivities and operational requirements are known
Demonstrates co-operation and trust withcolleagues, supervisors, teams and across departments
Communicates well to ensure effective shifthand-overs
Actively participates in and conduct organisedmeetings
Interacts with department and hotel staff in aprofessional and positive manner to foster good rapport, promotes team spiritand ensures effective two way communication
Builds and maintains positive relationshipswith all internal customers and guests in order to anticipate their needs
Takes action to address these needs in orderto exceed their expectations
Creates a positive hotel image in everyinteraction with internal and external customers
Adheres to hotel brand standards
Maintains a high level of product and serviceknowledge in order to explain and sell services and facilities to guests
Assists guests and escorts them to locationswithin the hotel at their request
Maintains knowledge of special programs andevents in the hotel in order to recognize and respond to guests needs
Maintains current Hotel information to be ableto provide information to guests
Ideally, you'll have some or all of thefollowing qualifications and experience we're looking for:
Flexibility in shifts & tasks
Good communication skills
Good command of spoken/written English
Cares for employees
Knowledge about budgets (PNR)
In return we'll give you
a competitive financial and benefits package including accommodation, free
meals on duty, hotel discounts worldwide and the chance to work with a great
team of people. Most importantly, we'll give you the room to be yourself.
At IHG® we are committed
to developing our team and managing our talent and would encourage internal as
well as external candidates to apply for any of our vacancies.
So what's your passion?
Please apply on-line and tell us how you can bring your individual skills to
To find out more about us or any other jobs with IHG® please look
at www.ihg.com/careers .
Location: United Arab Emirates-Dubai
Requisition ID: DUB004808