IHG Housekeeping Supervisor, Housekeeping at InterContinental Hotels Group® - DFC in Dubai, United Arab Emirates


Do you see yourself as aHousekeeping Supervisor?

What's your passion?

Whether you're into tennis, diving or karaoke, at IHG® we're interested in you.

We love people who apply the same amount of passion and precision to their jobs

as they do to their hobbies. Imagine working for a company that gives you

Room to be yourself. Our commitment to our people is to deliver room to

have a great start, to learn and grow, to perform, to be recognized and

rewarded, to be involved and to take the initiative and lead.

The InterContinental

Hotels Group (IHG®) properties in Dubai Festival City consist of four hotel

brands. These include the luxury brand InterContinental, the superior upscale

Crowne Plaza, the lavish long-stay InterContinental Residence Suites and the

vibrant mid-scale Holiday Inn (pre-opening). In addition to over 1000

bedrooms, the four properties boast a selection of high quality restaurants and

bars, an impressive 3,800 square meter Event Centre across two levels, the

5,000 square meters Festival Arena by InterContinental, the luxurious Spa

InterContinental, state-of-the-art gymnasium and swimming pool facilities.

We are looking for confident, sophisticated

and internationally-minded people to join over 1200 colleagues who are

committed to maintaining the highest standards of luxury, quality and service

which define our company. We value the passion and enthusiasm of our

colleagues, and encourage you to share your passion when you work with us.

The Housekeeping

Supervisor is responsible with the operational efficiency of all housekeeping

areas and the service delivery of those areas within budgeted guidelines. The

desired work culture around the five core values of Trust, Integrity, Respect,

One Team and Service of the InterContinental Hotels Group and the brand ethos

must be celebrated at all times.

At the moment we're

looking for a Housekeeping Supervisor to

join our energetic, enthusiastic and passionate team at InterContinentalHotels Group® Dubai Festival City .

The key responsibilitiesare:

  • Supervises the implementation of housekeepingstandards and procedures

  • Recommends changes to the standards andtrainings on an on-going basis

  • Maintains a current and thorough knowledge ofall housekeeping systems

  • Opens and closes the shift and ensureeffective shift hand over

  • Distributes and collects keys

  • Manages all incoming and outgoing calls

  • Conducts shift briefings to ensure hotelactivities and operational requirements are known

  • Demonstrates co-operation and trust withcolleagues, supervisors, teams and across departments

  • Communicates well to ensure effective shifthand-overs

  • Actively participates in and conduct organisedmeetings

  • Interacts with department and hotel staff in aprofessional and positive manner to foster good rapport, promotes team spiritand ensures effective two way communication

  • Builds and maintains positive relationshipswith all internal customers and guests in order to anticipate their needs

  • Takes action to address these needs in orderto exceed their expectations

  • Creates a positive hotel image in everyinteraction with internal and external customers

  • Adheres to hotel brand standards

  • Maintains a high level of product and serviceknowledge in order to explain and sell services and facilities to guests

  • Assists guests and escorts them to locationswithin the hotel at their request

  • Maintains knowledge of special programs andevents in the hotel in order to recognize and respond to guests needs

  • Maintains current Hotel information to be ableto provide information to guests


Ideally, you'll have some or all of thefollowing qualifications and experience we're looking for:


  • Flexibility in shifts & tasks

  • Good communication skills

  • Good command of spoken/written English

  • Cares for employees

  • Knowledge about budgets (PNR)

In return we'll give you

a competitive financial and benefits package including accommodation, free

meals on duty, hotel discounts worldwide and the chance to work with a great

team of people. Most importantly, we'll give you the room to be yourself.

At IHG® we are committed

to developing our team and managing our talent and would encourage internal as

well as external candidates to apply for any of our vacancies.

So what's your passion?

Please apply on-line and tell us how you can bring your individual skills to


To find out more about us or any other jobs with IHG® please look

at www.ihg.com/careers .

Job: Housekeeping

Location: United Arab Emirates-Dubai

Requisition ID: DUB004808