IHG Asst. Club Lounge Manager - Female at Crowne Plaza Dubai in Dubai, United Arab Emirates
Do you see yourself as an Asst. Club Lounge Manager ?
What's your passion? Whether you're
into scuba diving, golf or dancing the tango, at IHG we're interested in you.
We love people who apply the same amount of passion and precision to their jobs
as they do to their hobbies - people who put our guests at the heart of
everything they do. And we're looking for more people like you to join our
friendly and professional team - people that help us create great hotels guests
The Crowne Plaza Dubai is an upscale
hotel brand located along the business area of Sheikh Zayed Road with over 568
rooms, 13 international restaurants and bars, and has one of the largest
meeting, conference and banqueting facilities in the UAE.
We are looking for reassuring, social,
goal-oriented, dynamic, confident people to join around 600 colleagues who are
committed to maintaining the highest standards of quality and service which
define our company. We value the passion and enthusiasm of our
colleagues, and encourage you to share your passion when you work with us.
Currently, we are looking for an Asst. Club Lounge Manager to join our
energetic, enthusiastic and passionate team.
The main responsibilities of Asst. Club Lounge Manager at Crowne
Plaza is as below:
Lead the team toprovide maximum guest satisfaction from arrival through departure; ensures thatPriority Club members and other VIP’s consistently receive all benefits,special recognition and service; Keep up to date and maintenance of repeatedguest history system; ensure that all duties are carried out in line with Hotelpolicy with high standards.
Taking ownership andresponsibilities in guest concerns and addressing accordingly,handling guest complaints, and follows up on corrective action.
Loyalty programme andrelated issues handled accordingly
Resolving Guest /Operational grievances to result in a positive outcome
Ensuring consistentone step ahead service.
Developing andexecuting action plans to drive Guests satisfaction and colleague’sengagement.
Assisting in themaximization of Hotel Revenue by up selling, cross selling and monitoringP&L
Recruiting, training,managing and developing the Club lounge team which includes Performancemanagement and personal development plans.
Support in drivingIHG rewards club member’s satisfaction and recognition.
Developing andmaintaining a collaborative professional relationship with all hoteldepartments, external vendors, etc.
Providing training inand ensuring employees adhere to grooming standards and Health & Safety policiesand procedures.
Preferred candidate should be female presentable
and confident a college / university degree graduate with a minimum of
four years experiences in a leadership role in an international five star hotel
with preferable experience in the same role in the Middle East.
Essentially, we are looking for a VIP Guests operations expert with
pride, passion and energy that can support in leading and developing a great
team and drive excellent guest experience. An outgoing personality is also
important whilst representing the Crowne Plaza brands.
Ultimately, you will be able to demonstrate
excellent written and verbal communication in English. You will be a
self-starter and you will be able to demonstrate understanding of the business
and link the business environment to IHG commitments; have a high level of
drive for results and ability to lead and motivate team members to achieve the
results; will be adaptable and flexible with the ability to build relationships
in a multi-cultural environment and gain trust and support of team members and
senior managers. You will have exceptional planning, organizing and
delegating skills with attention to detail. You will have the ability to
exhibit strong decision making skills to deliver brand service standards
resulting in highest guest satisfaction. You will possess a high level of
integrity to lead by example and gain respect of peers and colleagues.
In return we offer competitive pay and
benefits, and a chance to work with a great team of talented people. Most
importantly, we'll give you the Room to be yourself.
So what's your passion? Please apply
on-line and tell us how you can bring your individual skills to IHG.
We are an equal opportunity employer.
Job: Club Lounge
Location: United Arab Emirates-Dubai
Requisition ID: DUB004860