IHG Asst. Club Lounge Manager - Female at Crowne Plaza Dubai in Dubai, United Arab Emirates

Description:

Do you see yourself as an Asst. Club Lounge Manager ?

What's your passion? Whether you're

into scuba diving, golf or dancing the tango, at IHG we're interested in you.

We love people who apply the same amount of passion and precision to their jobs

as they do to their hobbies - people who put our guests at the heart of

everything they do. And we're looking for more people like you to join our

friendly and professional team - people that help us create great hotels guests

love.

The Crowne Plaza Dubai is an upscale

hotel brand located along the business area of Sheikh Zayed Road with over 568

rooms, 13 international restaurants and bars, and has one of the largest

meeting, conference and banqueting facilities in the UAE.

We are looking for reassuring, social,

goal-oriented, dynamic, confident people to join around 600 colleagues who are

committed to maintaining the highest standards of quality and service which

define our company. We value the passion and enthusiasm of our

colleagues, and encourage you to share your passion when you work with us.

Currently, we are looking for an Asst. Club Lounge Manager to join our

energetic, enthusiastic and passionate team.

The main responsibilities of Asst. Club Lounge Manager at Crowne

Plaza is as below:

  • Lead the team toprovide maximum guest satisfaction from arrival through departure; ensures thatPriority Club members and other VIP’s consistently receive all benefits,special recognition and service; Keep up to date and maintenance of repeatedguest history system; ensure that all duties are carried out in line with Hotelpolicy with high standards.

  • Taking ownership andresponsibilities in guest concerns and addressing accordingly,handling guest complaints, and follows up on corrective action.

  • Loyalty programme andrelated issues handled accordingly

  • Resolving Guest /Operational grievances to result in a positive outcome

  • Ensuring consistentone step ahead service.

  • Developing andexecuting action plans to drive Guests satisfaction and colleague’sengagement.

  • Assisting in themaximization of Hotel Revenue by up selling, cross selling and monitoringP&L

  • Recruiting, training,managing and developing the Club lounge team which includes Performancemanagement and personal development plans.

  • Support in drivingIHG rewards club member’s satisfaction and recognition.

  • Developing andmaintaining a collaborative professional relationship with all hoteldepartments, external vendors, etc.

  • Providing training inand ensuring employees adhere to grooming standards and Health & Safety policiesand procedures.

Qualifications

Preferred candidate should be female presentable

and confident a college / university degree graduate with a minimum of

four years experiences in a leadership role in an international five star hotel

with preferable experience in the same role in the Middle East.

Essentially, we are looking for a VIP Guests operations expert with

pride, passion and energy that can support in leading and developing a great

team and drive excellent guest experience. An outgoing personality is also

important whilst representing the Crowne Plaza brands.

Ultimately, you will be able to demonstrate

excellent written and verbal communication in English. You will be a

self-starter and you will be able to demonstrate understanding of the business

and link the business environment to IHG commitments; have a high level of

drive for results and ability to lead and motivate team members to achieve the

results; will be adaptable and flexible with the ability to build relationships

in a multi-cultural environment and gain trust and support of team members and

senior managers. You will have exceptional planning, organizing and

delegating skills with attention to detail. You will have the ability to

exhibit strong decision making skills to deliver brand service standards

resulting in highest guest satisfaction. You will possess a high level of

integrity to lead by example and gain respect of peers and colleagues.

In return we offer competitive pay and

benefits, and a chance to work with a great team of talented people. Most

importantly, we'll give you the Room to be yourself.

So what's your passion? Please apply

on-line and tell us how you can bring your individual skills to IHG.

We are an equal opportunity employer.

Job: Club Lounge

Location: United Arab Emirates-Dubai

Requisition ID: DUB004860