IHG Guest Service Manager - InterContinental Doha in Doha, Qatar
see yourself as a Guest Service Manager ?
your passion? Whether you're into hiking, dancing or basketball at IHG we're
interested in YOU. At IHG we employ people who apply the same amount of care
and passion to their jobs as they do their hobbies - people who put our guests
at the heart of everything they do. And we're looking for more people like this
to join our friendly and professional team.
Doha is the authentic urban resort and business hotel in Doha, Qatar. We have
375 guestrooms and eight high quality restaurants and bars serving
international cuisine, the largest free-form swimming pool alongside the
longest private 500 meter Arabian Gulf Beach in Doha, an impressive grand
ballroom that accommodates up to 800 guests, five flexible function rooms that
can host business meetings and social gatherings, outstanding high-tech
recreational facilities including a 24-hour gym, tennis, squash and massage
treatments. We have over 500 colleagues committed to maintaining the highest
standards of luxury, quality and service which define IHG. We value the passion
and enthusiasm of our colleagues, and encourage you to share your passion when
you work with us.
As GuestService Manager , you will be responsible to oversee and direct all aspects
of front office operations, ensures efficient, warm and friendly service
fostering excellent customer relations with guests.
EssentialDuties and Responsibilities:
all front desk services and personnel to ensure guests receive prompt, cordial,
efficient and personalized service.
rate and room changes, paid outs, rebates, cash advances, acceptance of
cheques, on basis of established procedures.
with security in the investigations of irregularities and undesirable guests,
assists with filling out loss and incident report according to company policy.
what's your passion? Please get in touch and tell us how you could bring your
individual skills to IHG.
Qualifications and Technical skills:
Ideally, you'll have some or all of the following qualifications and experience we're looking for:
· Expertise in the field of tourism and particularly in the sector of Front Office.
· Desire to work hard for high quality hospitality environment.
· You will work on own initiative, but also be a strong team player.
· Possess excellent communication and presentation skills.
· Be quick, effective and responsible, to achieve results accordingly to business structures, as well as train and drive teams towards shared goals and achievements.
· Strong interpersonal skills, outgoing, talkative, guest and quality oriented.
Job: Front Office Management
Requisition ID: DOH002813