IHG Reservation Sales Agent at Intercontinental Dhaka in Dhaka, Bangladesh

Description:

What's

your passion? Whether you're into surfing, swimming or scuba diving,

here at Intercontinental Dhaka we're interested in YOU!

We love to employ people who apply the same amount of passion and dedication to

their jobs as they do to their hobbies - helping us to become one of the very

best companies in the world. By sharing your expertise and passion, you

will help us to achieve our vision which is 'Great Hotels Guests Love' .

Overallresponsible for : To record and

process all reservation inquiries made by phone, fax or email efficiently and

accurately and converted to sales where possible to meet hotel targets. Promotes the desired work culture around the

five core values of Trust, Integrity, Respect, One Team and Service of the

InterContinental Hotels Group and the brand ethos.

KeyDuties & Responsibilities :

·

Process reservations by

email, telephone, fax, central reservation systems or any other channels.

·

Handles daily email

correspondence in a prompt and professional manner and respond to

bookings/inquiries within 24 hours from receipt

·

Create and maintain

reservation records by date of arrival and listing.

·

Preparing Daily Pick Up

report.

·

Processing the

cancellations/modifications and promptly informing this information to the

Front Desk

·

Understands the hotel's

policy on guaranteed reservations and no-shows. Processes advance deposits on

reservations.

·

Produce quotations and

written confirmation to the guests

·

Ensure bookings are

guaranteed and no show charges/late cancellation charges are applied where

appropriate.

  • Sellthe InterContinental Hotels Group products and services using up-sellingand suggestive selling techniques

  • Processamendments to reservations such as extensions, early departures, etc.

  • Maintainknowledge of special rates/ offers/ promotions

  • Monitorreservation levels and inform Managers of current and future occupancyrates

  • Demonstrateco-operation and trust with colleagues, supervisors, teams and acrossdepartments

  • Communicatewell to ensure effective shift hand-over’s

  • Activelyparticipate in organized meetings

  • Interactwith department and hotel staff in a professional and positive manner tofoster good rapport, promote team spirit and ensure effective two waycommunication

  • Beopen to new ideas and make changes in the job and routine as required

  • Buildand maintain positive relationships with all internal customers and guestsin order to anticipate their needs

  • Createa positive hotel image in every interaction with internal and externalcustomers

  • Adhereto hotel brand standards

  • Maintaina high level of product and service knowledge in order to explain and sellservices and facilities to guests

  • Maintainknowledge of special programs and events in the hotel in order torecognize and respond to guests needs

  • Maintaincurrent Hotel information to be able to provide information to guests

  • Workeffectively with customers and colleagues from different viewpoints,cultures and countries

  • Bringsbest practice to the attention of department, shares new ideas that havebeen read about or discovered

  • Dailyarrival check & follow up on upcoming reservation

  • Any task as and when required, not limited to.

Education

Bachelor Degree in any discipline is

required. Masters Degree in Tourism and Hospitality Management is preferred.

Qualifications:

  • Good in paperwork, writing reports, Mathematical skills including basic math.

  • Problem, solving & reasoning abilities.

  • Good in the use of Microsoft Office.

Experience: N/A

Age: 22 - 30

Physical Features: Sound Health

& energetic

Skills Required:

  • Sound professional knowledge

  • Good in stress management

  • Good in communication

Others: Needs to be positive minded

& self motivated.

Only

shortlisted candidates will be communicated.

Qualifications

Job: Reservations Sales Agent

Location: Bangladesh-Dhaka

Requisition ID: DHA000044