IHG Program Manager - Operations in Denham, United Kingdom

Program Manager - Operations

Job Number R151954

Hotel Brand: IHG Corporate

EMEAA - United Kingdom - England - Denham

Description

Overview

This exciting role will require the successful candidate to lead the pre and post opening process for the Holiday Inn Brand Family transformation programmes on behalf of IHG, acting as the consultant, coach and representative along the opening journey.

As an F&B subject matter expert, the Program Manager will take ownership of hotel relationships in terms of their F&B operations. You will manage their hotel portfolios through onsite visits and property calls to determine, communicate, and monitor execution of the optimum course of action for improved performance within all F&B operations.

This role requires that candidate to teach processes and help develop an action plan that will drive the hotel’s commercial performance post refurbishment via HeartBeat and social listening tool analysis, Brand Standard evaluation and Employee Engagement improvement.

The Program Manager supports new hotel openings and ensures F&B programmes and Brand Standards are compliant with the brand requirements.

Key Responsibilities

  • Responsible for leading the full pre- and post implementation process for the Holiday Inn Open Lobby concept, Holiday Inn Express Next Generation public spaces concept and future brand innovation concepts including F&B concept implementation, commercialisation strategy, operational input layout development, results review and supporting the evolution of those concepts.

  • This role ensures the efficient and timely opening of all brand transformation project openings in the European pipeline. Directs and project manages the cross-functional brand transformation roll-out team throughout the process for each hotel. Actively manages relationships with Design Managers, Trainers, Hotel Performance Support team, ECO, Owners and Hotel Operation teams to ensure a successful brand transformation completion and Brand Standard compliance.

  • Responsible for the end-to-end project management of the brand transformation projects for IHG using both our Salesforce and operational implementation website platforms.

  • Execute pre and post implementation performance visits (in person and/or virtually) for all projects to track and monitor progress and report back to the Programme Director.

  • Develop action plans and timetables for follow-up calls / visits and ongoing revision of the programme outline to ensure maximum success based on a variety of metrics. The Programme Manager will keep the key stakeholders aware of the progress and will outline success or continued areas of focus.

  • Consult, communicate and support other teams (e.g. Design, Operations, Training, Brand Management etc.) to address all areas of concept development, training, programme implementation and Brand Standard compliance.

  • Provide subject matter expertise for all F&B projects related to the Holiday Inn brand family,in particular the Open Lobby and Next Generation concepts.

  • Develop and manage the performance review process and tools development/ongoing updates for all programmes (including opening and post opening reviews).

  • Project management of F&B-led key initiatives (e.g. menu bank development, best practice guides, support videos).

What we are looking for

Education

  • BS/BA in Hotel Administration or relevant discipline

Experience

  • 8 to 12 years’ multi-site restaurant management or senior hotel F&B operations experience with demonstrated proficiency in multiple disciplines/processes related to the position.

  • Experience in other European countries (outside of the UK) preferable.

  • Experience in managing teams, preferably cross-functional/discipline teams; with and without direct hierarchical authority.

Technical Skills and Knowledge

  • Demonstrated understanding of profit and loss statements and ability to read and analyzean F&B P&L statement for further action plan development.

  • Project management and delivery skills.

  • Demonstrated understanding of guest feedback tools and ability to read and analyze the reports for further action plan development.

  • Demonstrated understanding of employee satisfaction feedback tools and ability to read and analyze the reports for further action plan development.

  • Demonstrated clear, concise and sharp communication skills, including adapting both verbal and written communication to the needs and level of user. May be required to use consultative or persuasive communication skills to effectively implement programmes or resolve compliance issues with franchisees.

  • Demonstrated understanding of Brand Standards and programmes, preferably including the Holiday Inn Brand Family F&B requirements.

  • Demonstrated knowledge of national and local health and safety regulations as they relate to the F&B operation in all hotels.

  • Second language skills preferable.

  • Back of house (kitchen, stewarding) experience is a plus.

Physical requirements

  • Ability to travel extensively, 75-90% of time, predominantly in the UK, but also within Continental Europe.

  • Majority of work performed in a hotel environment (Open Lobby, kitchen, conference room,or similar), or in a normal office environment.

Who are we

IHG is one of the largest hotel companies in the world with a family of brands including InterContinental, Holiday Inn and Crowne Plaza. There are more than 350,000 people working across nearly 100 countries and territories, encompassing managed, owned and franchised hotels. IHG is listed on the London Stock Exchange and it is a FTSE 100 company. It is headquartered in Denham, Buckinghamshire. With an award-winning culture, IHGs employer brand is brought to life through offering employees the ˜Room to be involved. We promise to recognise you for great work and give you the tools needed to build a successful career with us. You’ll receive a competitive salary, hotel discounts worldwide and have chance to work with a great set of people. Our picturesque office in Denham, Buckinghamshire is easily accessible on the A40/M40. Alternatively, many of our employees commute from London there are regular trains from London Marylebone taking approx. 30 minutes, or the Metropolitan or Piccadilly tube lines go to Uxbridge where we provide a free shuttle bus. We also have free parking on site, a free gym on site, a subsidised restaurant and Starbucks.

But above all, we understand the importance to give you Room to be Yourself So, what are you waiting for? Apply Now!