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IHG Procurement Operations Administrator in Denham, United Kingdom

Procurement Operations Administrator

Job Number R168261

Hotel Brand: IHG Corporate

Europe, Middle East, Asia & Africa - United Kingdom - Buckinghamshire - Denham


About us

When you join us at IHG®, you become part of our global family.We have a purpose to create Great Hotels Guests Love through delivering our brand promise of True Hospitality for everyone. We know there’s no one quite like you, your talents, dreams and interests make you who you are and that’s what we want at IHG. You may not have heard of IHG, but the chances are you aware of our brands! IHG is one of the largest hotel companies in the world, with a family of brands including InterContinental, Holiday Inn and Crowne Plaza. We believe the culture at IHG is unique as it’s created by our people and founded on strong values. These values are our Winning Ways and they are a set of beliefs and behaviours that are important to us and our customers – that’s one of the reasons why we’ve been certified as a Top Employer UK 2018 by the Top Employers Institute.

We are looking for a Procurement Operations Administrator who will be predominately provides asupport services for the function including helpdesk, sourcing, travel and contract database.

Your day to day

As a Procurement Specialist Operations, you will be maintaining the IHG Contact Database through the accurate data entry and ensure you do the upkeeping of relevant data.

You will need to resolve the queries which come through either by call or email and if unable to do so, escalate it to the correct resolver group(s) as necessary. All updates to the queries will need to be updated onto the ticketing system.

You would be responsible for the Run, Operate and answer helpdesk telephone calls in line with SLAs and reply to email queries in line with SLAs.

This role has a wide reach and remit and will cover amongst other things:

  • Ensuring adequate filing of output per departmental and client standards, processes and guidelines

  • Execution of some SoW's, contract renewals and amendments

  • Performing Quality Checks on own work and for team members where requested.

  • Providing suggestions and input as to how services could be improved or delivered more effectively

  • Assisting with service reporting as appropriate

  • Assisting with the desktop publishing which will involve creating and updating the professional documents across a number of software platforms in accordance with IHG brand guidelines and strong design principles.

  • Providing cross service clients and/or suppliers between helpdesk activities as required

What we need from you

You would have some corporate experience or understanding in a call centre environment or as a junior office support team member.

You would also need to have:

  • Strong verbal and written communicational skills as well strong PC skills

  • The ability to explain things clearly to the user when resolving their issues

  • Excellent customer service skills

  • Experience of working to deadlines and SLAs

  • Experience of working as part of a team

  • Have a methodical approach

What we offer

At IHG we promise to recognise and reward your hard work, we offer great work benefits for all employees over the globe. What we can offer you:

  • Highly competitive salary

  • Strong benefits package including free car parking, hotel discounts worldwide and subsidised restaurant and Starbucks Coffee Shop

  • All the support and training for you to fast-track your career at IHG

Our picturesque office in Denham, Buckinghamshire is easily accessible on the A4/M40. Alternatively, many of our employees commute from London – there are regular trains from London Marylebone taking approx. 20 – 35 minutes, or the Metropolitan or Piccadilly tube lines go to Uxbridge where we provide a free shuttle bus.

As an equal opportunity employer, IHG is committed to providing a working culture that values diversity and inclusion and is committed to making reasonable adjustments to provide a barrier-free recruitment process.

Closing date for all applications: 24th July 2019

  • Major Brad D. Anderson

    United States Army

    Major (Ret) Brad Anderson is the Human Resources Manager at IHG Army Hotels – Fort Benning, Georgia. He retired out of the U.S. Army after 23 years of service with combat tours in Iraq (Operation Iraqi Freedom) and Afghanistan (Operation Enduring Freedom).

    Brad enlisted in the U.S. Army in August 1992, and was assigned as an infantryman at Fort Lewis, Wash., where he served six years in 9th Infantry Regiment and 25th Infantry Division. In 1999, he was assigned to Fort Benning, Ga., where he completed Drill Sergeant School and then served with the Infantry Training Brigade. He was next assigned to Officer Candidate School in 2003 and earned his commission as a second lieutenant in the Adjutant General Corps. Major Anderson’s previous assignments as an officer include Camp Casey, South Korea, where he served as a postal platoon leader; Iraq, where he served as deputy plans and operations officer, III Corps; Fort Benning, where he served with 30th Adjutant General Reception Battalion, as Headquarters and Headquarters Company commander; Eglin Air Force Base, Fla., where he served with 7th Special Forces Group (Airborne), as battalion and group human resources officer and Fort Lee where he served his final assignment as the Military Entrance Processing Station (MEPS) commander.

    Brad’s professional military education includes the Adjutant General Corps Officer Basic and Advanced Courses, Airborne School, Air Assault School, Drill Sergeant School, Pathfinder Course, and Rappel Master School. He also earned a Bachelor of Arts Degree in Interdisciplinary Studies from Eastern Washington University, Cheney, Wash.

    Brad’s military awards and decorations include a Joint Service Achievement Medal, 2 Meritorious Service Medals, 4 Army Commendation Medals, 3 Army Achievement Medals, and 4 Army Good Conduct Medals. He has also been awarded a variety of unit and service medals & ribbons, in addition to earning the Expert Infantryman Badge.

    On his first day of military retirement (October 1st, 2015) we proudly welcomed Brad to the IHG family. It was then, that Brad began his career with us as the HR Manager of the IHG Army Hotels on Fort Benning, a role he continues to thrive in today.

  • Michael Bayerl

    United States Air Force

    “My experience with IHG has been nothing short of awesome and I have learned so much.  Soon I will be the GM of the World’s Largest Holiday Inn Express (currently the IHG Army Hotels on Fort Lee) with 1,000 rooms.”

    Senior Master Sergeant (Ret.) Michael Bayerl joined the U.S. Air Force in 1979. Throughout 20 years of active duty, he served as an Air Force Services Specialist and Inspector General for Services-Air Mobility Command. From the moment he started with the USAF Michael was immersed with hospitality experience, starting out in Food in Beverage before working his way through the ranks and functioning in virtually every position available within military restaurants & hotels.

    In 2002, Michael took on a General Manager position at an Air Force Inn, and since that time, he has managed hotel complexes with over 2000+ rooms, on 3 different properties. Michael found his way to IHG when he intentionally took on a role with Army Lodging, knowing that the hotel would soon be privatized into an IHG hotel.

    Today, Michael is the General Manager at IHG Army Hotels on Fort Lee (soon to be re-branded as the World’s largest Holiday Inn Express).

  • Teresa “Sarge” Colatarci


    Meet Teresa “Sarge” Colatarci, general manager/regional director of operations for six IHG Army Hotels at Fort Sam Houston in San Antonio. Following her service in the U.S. Navy, she continues to serve by providing True Hospitality through the IHG Teen Academy.