IHG Procurement Operations Administrator in Denham, United Kingdom
Procurement Operations Administrator
Job Number R168261
Hotel Brand: IHG Corporate
Europe, Middle East, Asia & Africa - United Kingdom - Buckinghamshire - Denham
When you join us at IHG®, you become part of our global family.We have a purpose to create Great Hotels Guests Love through delivering our brand promise of True Hospitality for everyone. We know there’s no one quite like you, your talents, dreams and interests make you who you are and that’s what we want at IHG. You may not have heard of IHG, but the chances are you aware of our brands! IHG is one of the largest hotel companies in the world, with a family of brands including InterContinental, Holiday Inn and Crowne Plaza. We believe the culture at IHG is unique as it’s created by our people and founded on strong values. These values are our Winning Ways and they are a set of beliefs and behaviours that are important to us and our customers – that’s one of the reasons why we’ve been certified as a Top Employer UK 2018 by the Top Employers Institute.
We are looking for a Procurement Operations Administrator who will be predominately provides asupport services for the function including helpdesk, sourcing, travel and contract database.
Your day to day
As a Procurement Specialist Operations, you will be maintaining the IHG Contact Database through the accurate data entry and ensure you do the upkeeping of relevant data.
You will need to resolve the queries which come through either by call or email and if unable to do so, escalate it to the correct resolver group(s) as necessary. All updates to the queries will need to be updated onto the ticketing system.
You would be responsible for the Run, Operate and answer helpdesk telephone calls in line with SLAs and reply to email queries in line with SLAs.
This role has a wide reach and remit and will cover amongst other things:
Ensuring adequate filing of output per departmental and client standards, processes and guidelines
Execution of some SoW's, contract renewals and amendments
Performing Quality Checks on own work and for team members where requested.
Providing suggestions and input as to how services could be improved or delivered more effectively
Assisting with service reporting as appropriate
Assisting with the desktop publishing which will involve creating and updating the professional documents across a number of software platforms in accordance with IHG brand guidelines and strong design principles.
Providing cross service clients and/or suppliers between helpdesk activities as required
What we need from you
You would have some corporate experience or understanding in a call centre environment or as a junior office support team member.
You would also need to have:
Strong verbal and written communicational skills as well strong PC skills
The ability to explain things clearly to the user when resolving their issues
Excellent customer service skills
Experience of working to deadlines and SLAs
Experience of working as part of a team
Have a methodical approach
What we offer
At IHG we promise to recognise and reward your hard work, we offer great work benefits for all employees over the globe. What we can offer you:
Highly competitive salary
Strong benefits package including free car parking, hotel discounts worldwide and subsidised restaurant and Starbucks Coffee Shop
All the support and training for you to fast-track your career at IHG
Our picturesque office in Denham, Buckinghamshire is easily accessible on the A4/M40. Alternatively, many of our employees commute from London – there are regular trains from London Marylebone taking approx. 20 – 35 minutes, or the Metropolitan or Piccadilly tube lines go to Uxbridge where we provide a free shuttle bus.
As an equal opportunity employer, IHG is committed to providing a working culture that values diversity and inclusion and is committed to making reasonable adjustments to provide a barrier-free recruitment process.
Closing date for all applications: 24th July 2019