IHG Payroll Administrator 12 months FTC in Denham, United Kingdom


Payroll Administrator

12 months Fixed Term Contract

Based in Corporate Head Quarters in Denham (UB9 5HR)

We have a purpose to create Great Hotels Guest Love through delivering our brand promise of True Hospitality for everyone.

We know there’s no one quite like you, your talents, dreams and interests make you who you are and that’s what we want at IHG.

We’re searching for a Payroll Administrator to join us. This role is a 12 month fixed term contract and you will very quickly be adding value to the team.

You’ll be working alongside a fantastic team and join one of the biggest hotel companies in the world at our beautiful Head Quarters in Denham!

Due to the urgency of this role. We’re looking for someone either available immediately or on short notice.

Who are we?

You may not have heard of IHG, but the chances are you aware of our brands! IHG is one of the largest hotel companies in the world, with a family of brands including InterContinental, Holiday Inn and Crowne Plaza.

We believe the culture at IHG is unique as it’s created by our People and founded on strong values. These values are our Winning Ways and they are a set of beliefs and behaviours that are important to us and our customers – that’s one of the reasons why we’ve been certified as a Top Employer UK 2018 by the Top Employers Institute.

The role:

Process HR Shared Service (HRSS) transactions in accordance with defined Service Level Agreements guided by appropriate financial and human resources policies and procedures for assigned area.

Ensure that all data entered and maintained in HR, payroll or benefits systems is to the highest integrity through regular audit and feedback coaching to end-users.

Contribute to the continuous improvement of processes to maximise efficiencies and eliminate redundancies. Track and report defined Service Level Agreement requirements and metrics.

Key responsibilities:

  • To complete offer letters, contracts of employment or other documentation to agreed templates as a service.

  • Facilitate data input, maintenance, correction and audit processing to ensure data integrity within the system and process methodology.

  • Update HR and payroll records for International Employees, Corporate employee, General Managers and all other personnel as covered by respective regional scope of services.

  • Oversee the delivery of payroll services to all corporate, reservations and hotels employees through outsourced vendors, covered within the regional scope of services.

  • Administer the processing of variable components of pay i.e. paid time off, bonuses, deductions etc. through a defined process agreed with outsource vendor.

  • To deal with any payroll queries from employees, managers or escalated by the outsource vendor.

  • To ensure that new employee payroll and banking details are collected accurately and entered in the appropriate system and those new employees are informed about their payroll and payment processes.

  • Implement changes to benefits impacted by changes in the employee’s life cycle, promotions, transfers, pay changes etc.

  • Liaise with benefits providers to ensure that they have accurate records for those enrolled in the various benefits (Insurances & pensions).

  • Complete the appropriate invoicing or cross charging for all benefits administered.

  • Respond to employee, managers, finance, cash management and HR on questions relating to employee benefits or appeals.

  • To provide reporting from HR & payroll systems as required by the business.

  • Identify discrepancies and data integrity issues, perform route-cause analysis, establish and implement plans to address such issues.

  • Respond to individuals in manner and timeframe promised or follow-up to explain status.

  • Effectively communicate findings and recommendations to appropriate staff.

  • Provide clear, accurate information; explain procedures or materials or provide supplemental information; anticipate problems or questions.

What we’re looking for:

We’re looking for someone with a minimum of 2 years’ payroll experience, ideally using ADP Freedom.

You’ll have excellent skills using Microsoft Word & Excel with Report/query writing knowledge

You’ll be able to take ownership and complete work on time and to a high standard and understand the importance of maintaining confidential data.

We’re also looking for someone who can prioritise workloads, multi-task and work well under pressure whilst maintaining credibility to internal colleagues and stakeholders.

Why work for IHG?

At IHG, you enjoy a competitive financial and benefits package which may include healthcare support and hotel room discounts. We also have free parking on site, a free gym on site, a subsidised restaurant and Starbucks.

Our picturesque office in Denham, Buckinghamshire is easily accessible on the A40/M40.

Alternatively, many of our employees commute from London – there are regular trains from London Marylebone taking approx. 30 minutes, or the Metropolitan or Piccadilly tube lines go to Uxbridge where we provide a free shuttle bus.

But most of all… we’ll give you room to be yourself!

Hit apply if you think you have the skills we’re looking for!


Job: Payroll

Location: GBR-Denham

Requisition ID: R147403