IHG F&B Field Manager (Corporate Role) in Denham, United Kingdom
F&B Field Manager (Corporate Role)
Job Number R164303
Europe, Middle East, Asia & Africa - United Kingdom - Buckinghamshire - Denham
Your day to day
This is an exciting role until the end of December 2019 with the potential to extend into 2020. It can either be a UK home-based position or based in Germany or the Netherlands.
The F&B Field Manager will support the pre and post opening refurbishment process for the largest Holiday Inn Brand Family transformation programme the industry has seen, acting as the consultant, coach and representative along the opening journey.
You will manage key owner relationships and ensure that all projects delivered by the team are brand compliant with F&B programmes and Brand Standards.
As an F&B subject matter expert, the Field Manager will take ownership of hotel relationships in terms of their F&B operations and manage their hotel portfolios through onsite visits and property calls to determine, communicate, and monitor execution of the optimum course of action for improved performance within all F&B operations.
This role requires you to teach processes and help develop an action plan that will drive the hotel’s commercial performance post refurbishment via HeartBeat and social listening tool analysis, Brand Standard evaluation and Employee Engagement improvement.
Leading the full pre-and post implementation process for the Holiday Inn Open Lobby concept, Holiday Inn Express Next Generation public spaces concept and future brand innovation concepts including F&B concept implementation, commercialisation strategy, operational input layout development, results review and supporting the evolution of those concepts.
Ensuring the efficient and timely opening of all brand transformation project openings in the European pipeline. Directs and project manages the cross-functional brand transformation roll-out team throughout the process for each hotel. Actively manages relationships with Design Managers, Trainers, Hotel Performance Support team and Owners to ensure a successful brand transformation completion and Brand Standard compliance.
Responsible for the end-to-end project management of the brand transformation projects for IHG using both our Salesforce and operational implementation website platforms.
Executing pre and post implementation performance visits (in person and/or virtually) for all projects to track and monitor progress and report back to the Programme Manager.
Consulting, communicating and supporting other teams (e.g. Design, Operations, Training, Brand Management etc.) to address all areas of concept development, training, programme implementation and Brand Standard compliance.
Providing subject matter expertise for all F&B projects related to the Holiday Inn brand family, in particular the Open Lobby and Next Generation concepts.
What we are looking for
- BS/BA in Hotel Administration or relevant discipline
8 to 12 years’ multi-site restaurant management or senior hotel F&B operations experience with demonstrated proficiency in multiple disciplines/processes related to the position
Experience in other European countries, preferably Germany
Technical Skills and Knowledge
Fluency in German is highly desirable
Demonstrated understanding of profit and loss statements and ability to read and analyze an F&B P&L statement for further action plan development
Project management and delivery skills
Demonstrated understanding of guest feedback tools and ability to read and analyze the reports for further action plan development
Demonstrated clear, concise and sharp communication skills, including adapting both verbal and written communication to the needs and level of user. May be required to use consultative or persuasive communication skills to effectively implement programmes or resolve compliance issues with franchisees
Demonstrated understanding of Brand Standards and programmes, preferably including the Holiday Inn Brand Family F&B requirements
Demonstrated knowledge of national and local health and safety regulations as they relate to the F&B operation in all hotels
Second language skills preferable, especially German
Back of house (kitchen, stewarding) experience is a plus
Ability to travel extensively, 75-90% of time both in the UK but also within Continental Europe
Majority of work performed in a hotel environment (Open Lobby or similar), or in a normal office environment
What we offer
You’ll receive a competitive salary, hotel discounts worldwide and have chance to work with a great set of people. Our picturesque office in Denham, Buckinghamshire is easily accessible on the A40/M40. Alternatively, many of our employees commute from London there are regular trains from London Marylebone taking approx. 30 minutes, or the Metropolitan or Piccadilly tube lines go to Uxbridge where we provide a free shuttle bus. We also have free parking on site, a free gym on site, a subsidised restaurant and Starbucks.
But above all, we understand the importance to give you Room to be Yourself So, what are you waiting for? Apply Now!
As an equal opportunity employer, IHG is committed to providing a working culture that values diversity and inclusion and is committed to making reasonable adjustments to provide a barrier-free recruitment process.