IHG Channel and Loyalty Education Internship – 12 months fixed term contract in Denham, United Kingdom
Channel and Loyalty Education Internship – 12 months fixed term contract
Job Number R154336
Europe, Middle East, Asia & Africa - United Kingdom - Buckinghamshire - Denham
Who Are We?
We’re a global organisation where we put people first, we live for True Hospitality for everyone and exceptional customer service. It’s an exciting time here at IHG as we pave the way to ensure that all our teams are all aligned to help us reach our growth ambition. We’re searching for an enthusiastic Intern to join our talented Channel & Loyalty Education division within IHG Corporate Head Office. The Channel & Loyalty Education Intern will provide support to the team and hotels on education and training needs by helping project manage training creation, training events and calls.This is a fantastic opportunity to be based at our Head Office just outside of London.IHG is one of the largest hotel companies in the world, with a family of brands including InterContinental, Holiday Inn and Crowne Plaza.We believe the culture at IHG is unique as it’s created by our People and founded on strong values. These values are our Winning Ways and they are a set of beliefs and behaviours that are important to us and our customers – that’s why we’ve been certified as a Top Employer UK 2018 by the Top Employers Institute.
The Channel & Loyalty Education Intern will support the team and coordinate incoming questions and emails from hotels, provide information on education and training needs.The role will help our hotels book and ensure clear understanding of the events the Channel and Loyalty Education team offer and carry out. This will include helping to assess further understanding of programmes, systems and functions to effectively support the hotels.Key responsibilities: • Project manage the team calendar and webinar bookings along with team meetings and other training• Manage various user databases and its users and support data collection and management for easier identification of trends and performance• Support the day to day management of team budget• Monitor and answer the joint team inbox email enquiries and requests from the hotel community on a variety of topics including• Support the team with hotel communication updates through the Intranet department page, hotel facing newsletters etc• Updating training documentation such as presentations, trackers and various other content• Communicate with key stakeholders on training and meetings using the appropriate/required tools.
What we’re looking for
The Channel & Loyalty Education Intern will have or be working towards a Bachelors or Master’s degree in Hotel Management, Business Administration or Education. You will have likely had some hotel or hospitality experience, emphasising on proficiency in customer service, hotel operations and/or training.You will have demonstrated knowledge of Excel and can understand data and analyse this. The ideal candidate will have excellent communication skills and can produce clear and concise verbal presentations, adapting to the cultural understanding of the audience.The Channel & Loyalty Education Intern will be able to solve problems and provide creative and intuitive solutions. The ideal candidate will have demonstrated attention to detail and a strong ability to manage multiple tasks and projects as required by the team and will have experience in writing reports and liaising with stakeholders.Although not essential, other European languages are preferred.
Why work for IHG?
At IHG, you enjoy a competitive financial and benefits package will include healthcare support and hotel room discounts. We also have free parking on site, a free gym on site, a subsidised restaurant and a Starbucks.Our picturesque office in Denham, Buckinghamshire is easily accessible on the A40/M40. Alternatively, many of our employees commute from London – there are regular trains from London Marylebone taking approx. 30 minute, as well as London Underground services from Uxbridge.But most of all… we’ll give you room to be yourself!Hit apply if you think you have the skills we’re looking for!