IHG Cluster Director of Revenue in Dead Sea, Jordan

Description:

What's your passion? Whether

you're into tennis, shopping or karaoke, at IHG we're interested in YOU. At IHG

we employ people who apply the same amount of care and passion to their jobs as

they do their hobbies - people who put our guests at the heart of everything

they do. And we're looking for more people like this to join our friendly and

professional team.

At the moment we're looking

for Cluster Revenue Director to join our energetic, enthusiastic

and passionate team at Crowne Plaza Jordan Dead Sea Resort & Spa andHoliday Inn Resort Dead Sea.

Crowne Plaza Jordan DeadSea Resort & Spa and Holiday Inn Resort Dead Sea enjoy a prime location at the Dead Sea

area. Crowne Plaza Jordan Dead Sea Resort & Spa and Holiday Inn ResortDead Sea are only a 45-minutes’ drive from Queen Alia International

Airport. The 420 rooms in Crowne Plaza Jordan Dead Sea Resort & Spa

and the 202 rooms in Holiday Inn Resort Dead Sea are equipped with an

array of modern amenities and latest technology.

For meetings and conferences,

the hotel is well equipped for hosting business and social gatherings of every

description, with five flexible function rooms. Over 750 colleagues at the two

properties are committed to maintain the highest standards of luxury, quality

and service which define the company.

As Cluster RevenueDirector you will be reporting directly to the General Manager or hisdeputy and below are some of the key responsibilities:

·

Using the tools provided (ie

IBP) and in compliance with the IHG standards, maintains, updates and shares

information in the areas of a master calendar of external events, competitor

rate intelligence, RevPar penetration (RGI), arrival and spending patterns of

commercial accounts, denial reports, meeting space allocation, guest capture

rates (with the F&B Mgr),

Loyalty program penetration both overall and by account (and for bookers),

system contribution and trends in rooms and non-rooms revenues by channel,

segment and account.

·

Understand the composition

of hotel profitability, and uses this to evaluate business from local accounts

and groups so as to provide input to future rate setting and negotiation.

·

Monitor competitor pricing

for all revenue generating departments, understands the dynamic of the local

market and the demand generators, and recommends appropriate actions to the

Revenue Room Taskforce in relation to the hotel’s pricing and market mix

strategy.

·

Conduct weekly rate/sell

strategy (yield) meetings with General Manager, DOSM, Reservations

Manager, Front Office Manager and Catering Manager.

·

Facilitate the Revenue Room

Meeting (which the GM chairs) and generates reports and analyses needed for

these meetings, displaying key facts/trends etc., on the revenue room walls.

·

Monitor and determine

demand periods for function space, rooms and catering through an analysis of

historical data and current bookings.

Responsible for tracking and analyzing of booking pace, group wash, cut

off enforcement for groups as well as denied and regretted business.

·

Approve and/or implement

sell strategies for all group proposals above 9 rooms on any one night, and

collaborates with the Director of Sales or Director of Catering on setting

group and conference rates.

·

Manage use of revenue

systems* on a daily basis. This includes the responsibility for any

manipulation of the yield hurdle points and daily inventory balancing where

appropriate. Where a yield management system is not installed this includes

responsibility for opening or closing Holidex Plus.

·

Train and support hotel

teams on revenue system* functionality and enhancements.

·

Manage all channels (CRO,

GDS, Internet direct and indirect) including but not limited to room types and

sell strategy. Responsible for ensuring

compliance with the Lowest Internet Rate Guarantee and managing third party

distributors in compliance with IHG standards and rules).

·

Guardian of IBP. Ensure

compliance with all IBP rules and standard processes. Provide input to the

annual budget process on all revenue aspects of the business. Provides

medium-term revenue-based forecasts of required staffing levels to all

departments.

·

Conduct annual revenue

management audits with the Regional Revenue Manager for all revenue generating

departments.

·

Provides technical support to

Reservations and Front Office on

up-selling and negotiating techniques.

·

Champion all special

projects relating to market research and operational optimization (resource

planning, costing, Key Performance Indicators and etc.).

*Revenue systems include the

central reservations systems Holidex Plus, the yield mgmt system (HIRO /IDEAS)

and portions of the Property management system

·

Knowledge of principles and

processes for providing customer services. This includes customer needs

assessment, meeting quality standards for services, and evaluation of customer

satisfaction

Qualifications

  • ·High level of passion, enthusiasm and drive for results

  • ·Charismatic leader who can inspire and motivate team

  • ·Excellent communication skills across all mediums -presentation, telephone, correspondence, face to face etc. in English, a 2ndlanguage is preferred and the Arabic language is a must.

  • ·Experience & ability to develop leading strategies todrive for best results.

  • ·Ambitious and eager to learn, grow and further develop owncareer

  • ·High level of common sense and high skill of problemsolving and decision making

  • ·Drive for results to outperform competition

  • ·Proven track of a minimum 3 years’ experience as Revenue Director in a 5* resorts

  • ·Resort Experience is a must.

  • ·IHG “InterContinental Hotels Group” experience ispreferred.

  • ·Degree from a university in Hotel Management ispreferred

In return, we'll give you a

competitive benefits package including salary, insurances and the opportunity

to progress your career with IHG. You'll have the chance to work

with a great team of people. Most importantly, we'll give you Room to be

yourself.

Job: Revenue Management

Location: Jordan-Dead Sea

Requisition ID: CPRDS59