IHG Cluster Director of Revenue in Dead Sea, Jordan
What's your passion? Whether
you're into tennis, shopping or karaoke, at IHG we're interested in YOU. At IHG
we employ people who apply the same amount of care and passion to their jobs as
they do their hobbies - people who put our guests at the heart of everything
they do. And we're looking for more people like this to join our friendly and
At the moment we're looking
for Cluster Revenue Director to join our energetic, enthusiastic
and passionate team at Crowne Plaza Jordan Dead Sea Resort & Spa andHoliday Inn Resort Dead Sea.
Crowne Plaza Jordan DeadSea Resort & Spa and Holiday Inn Resort Dead Sea enjoy a prime location at the Dead Sea
area. Crowne Plaza Jordan Dead Sea Resort & Spa and Holiday Inn ResortDead Sea are only a 45-minutes’ drive from Queen Alia International
Airport. The 420 rooms in Crowne Plaza Jordan Dead Sea Resort & Spa
and the 202 rooms in Holiday Inn Resort Dead Sea are equipped with an
array of modern amenities and latest technology.
For meetings and conferences,
the hotel is well equipped for hosting business and social gatherings of every
description, with five flexible function rooms. Over 750 colleagues at the two
properties are committed to maintain the highest standards of luxury, quality
and service which define the company.
As Cluster RevenueDirector you will be reporting directly to the General Manager or hisdeputy and below are some of the key responsibilities:
Using the tools provided (ie
IBP) and in compliance with the IHG standards, maintains, updates and shares
information in the areas of a master calendar of external events, competitor
rate intelligence, RevPar penetration (RGI), arrival and spending patterns of
commercial accounts, denial reports, meeting space allocation, guest capture
rates (with the F&B Mgr),
Loyalty program penetration both overall and by account (and for bookers),
system contribution and trends in rooms and non-rooms revenues by channel,
segment and account.
Understand the composition
of hotel profitability, and uses this to evaluate business from local accounts
and groups so as to provide input to future rate setting and negotiation.
Monitor competitor pricing
for all revenue generating departments, understands the dynamic of the local
market and the demand generators, and recommends appropriate actions to the
Revenue Room Taskforce in relation to the hotel’s pricing and market mix
Conduct weekly rate/sell
strategy (yield) meetings with General Manager, DOSM, Reservations
Manager, Front Office Manager and Catering Manager.
Facilitate the Revenue Room
Meeting (which the GM chairs) and generates reports and analyses needed for
these meetings, displaying key facts/trends etc., on the revenue room walls.
Monitor and determine
demand periods for function space, rooms and catering through an analysis of
historical data and current bookings.
Responsible for tracking and analyzing of booking pace, group wash, cut
off enforcement for groups as well as denied and regretted business.
Approve and/or implement
sell strategies for all group proposals above 9 rooms on any one night, and
collaborates with the Director of Sales or Director of Catering on setting
group and conference rates.
Manage use of revenue
systems* on a daily basis. This includes the responsibility for any
manipulation of the yield hurdle points and daily inventory balancing where
appropriate. Where a yield management system is not installed this includes
responsibility for opening or closing Holidex Plus.
Train and support hotel
teams on revenue system* functionality and enhancements.
Manage all channels (CRO,
GDS, Internet direct and indirect) including but not limited to room types and
sell strategy. Responsible for ensuring
compliance with the Lowest Internet Rate Guarantee and managing third party
distributors in compliance with IHG standards and rules).
Guardian of IBP. Ensure
compliance with all IBP rules and standard processes. Provide input to the
annual budget process on all revenue aspects of the business. Provides
medium-term revenue-based forecasts of required staffing levels to all
Conduct annual revenue
management audits with the Regional Revenue Manager for all revenue generating
Provides technical support to
Reservations and Front Office on
up-selling and negotiating techniques.
Champion all special
projects relating to market research and operational optimization (resource
planning, costing, Key Performance Indicators and etc.).
*Revenue systems include the
central reservations systems Holidex Plus, the yield mgmt system (HIRO /IDEAS)
and portions of the Property management system
Knowledge of principles and
processes for providing customer services. This includes customer needs
assessment, meeting quality standards for services, and evaluation of customer
·High level of passion, enthusiasm and drive for results
·Charismatic leader who can inspire and motivate team
·Excellent communication skills across all mediums -presentation, telephone, correspondence, face to face etc. in English, a 2ndlanguage is preferred and the Arabic language is a must.
·Experience & ability to develop leading strategies todrive for best results.
·Ambitious and eager to learn, grow and further develop owncareer
·High level of common sense and high skill of problemsolving and decision making
·Drive for results to outperform competition
·Proven track of a minimum 3 years’ experience as Revenue Director in a 5* resorts
·Resort Experience is a must.
·IHG “InterContinental Hotels Group” experience ispreferred.
·Degree from a university in Hotel Management ispreferred
In return, we'll give you a
competitive benefits package including salary, insurances and the opportunity
to progress your career with IHG. You'll have the chance to work
with a great team of people. Most importantly, we'll give you Room to be
Job: Revenue Management
Location: Jordan-Dead Sea
Requisition ID: CPRDS59