IHG Room Service in Crowne Plaza - Columbus-Downtown, Ohio
Job Number R137992
Hotel Brand: Crowne Plaza
Americas - United States - Ohio - Crowne Plaza - Columbus-Downtown
At Crowne Plaza®, we want our guests to feel able to do their best, achieve their goals and be recognized for their success. To help them we need you to stay One Step Ahead and:● Create confidence – by being an expert at what you do; by acting and looking the part and adapting your style to match your guests’ pace in all you do. ● Encourage success – by supporting and respecting your guests and their goals; by recognizing them and making them feel valued and important; and offering thoughtful choices to help them feel restored and balanced.● Make it happen – by being perceptive to your guests’ needs; by taking ownership for getting things done and working seamlessly with others to help guests be successful.
Your day to day
Complete guest payment transactions as outlined in cash and charge procedures. Document legibly the guest’s order information on guest checks.
May answer room service phones and record orders; utilize up-selling techniques to increase sales.
- Promote teamwork and quality service through daily communication and coordination with other departments. Coordinate VIP deliveries with appropriate departments.
Alert Management of any service and/or safety issues. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.
Delivers and serves food and beverages to hotel guest’s room; set up and serve the order in the guest’s room according to specifications and standards.
Describe all menu items; methods of preparation and prices as needed. Work within policy to accommodate guest’s special food requests.
Performs set-up and closing side-work; stock service station, make coffee, etc. Preset trays as necessary; prepare flatware “roll-ups”.
May be required to retrieve trays from guest rooms and hallways within prescribed time period.
May assist with other duties as assigned.
What we need from you
Basic reading, writing and math skills and food service experience with general knowledge of restaurant operations
This job requires ability to perform the following:
Carrying or lifting items weighing up to 50 pounds
Moving about the kitchen
Handling food objects, products and utensils
Bending, stooping, kneeling
Communication skills are utilized a significant amount of time when interacting with guests, cooks, and supervisor.
Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
Reading and writing abilities are utilized often when taking orders, completing paperwork, etc.
Basic math skills are frequently used when handling cash and credit.
May be required to work nights, weekends, and/or holidays.
What we offer
We'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG. IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.