IHG Max & Erma's Server in Columbus, Ohio

Max & Erma's Server

Job Number R154665

Hotel Brand: Crowne Plaza

Americas - United States - Ohio - Columbus

Description

About us

At Crowne Plaza ® , we want our guests to feel able to do their best, achieve their goals and be recognized for their success. To help them we need you to stay One Step Ahead and:

  • Create confidence – by being an expert at what you do; by acting and looking the part and adapting your style to match your guests’ pace in all you do.

  • Encourage success – by supporting and respecting your guests and their goals; by recognizing them and making them feel valued and important; and offering thoughtful choices to help them feel restored and balanced.

  • M ake it happen – by being perceptive to your guests’ needs; by taking ownership for getting things done and working seamlessly with others to help guests be successful.

Your day to day

FINANCIAL RETURNS

  • Alert Outlet Management of any service and/or safety issues. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.

  • May receive guest payments and process transactions as outlined in the cash and charge procedures as needed.

PEOPLE

  • Prepare food and beverages for service to hotel guests and present food according to established health and presentation standards.

GUEST EXPERIENCE

  • Greet all guests and take beverage and food orders in a prompt and professional manner.

RESPONSIBLE BUSINESS

  • Clear and clean tables in a prompt and efficient manner. Clean and/or wipe down tables, chairs, walls, windows, mirrors, and floors as necessary.

  • Perform side-work, and any other opening or closing duties as required. Ensure that wait staff stations are clean and maintained throughout shift.

  • May assist with other duties as assigned.

What we need from you

Basic reading and writing. Food service experience with general knowledge of restaurant operations.

This job requires ability to perform the following:

  • Carrying or lifting items weighing up to 50 pounds

  • Moving about the restaurant

  • Handling food objects; plates, trays, glasses, etc.

  • Bending, stooping, kneeling

Other:

  • Communication skills are utilized a significant amount of time when interacting with guests, wait staff, cooks, and supervisor.

  • Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.

  • Reading and writing abilities are utilized often when taking orders, completing paperwork, etc.

  • Basic math skills are frequently used when handling cash and credit.

  • May be required to work nights, weekends, and/or holidays.

What we offer

We'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG. IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.