IHG Host in Columbus, Ohio
Job Number R150917
Hotel Brand: Crowne Plaza
Americas - United States - Ohio - Columbus
At Crowne Plaza ® , we want our guests to feel able to do their best, achieve their goals and be recognized for their success. To help them we need you to stay One Step Ahead and:
Create confidence – by being an expert at what you do; by acting and looking the part and adapting your style to match your guests’ pace in all you do.
Encourage success – by supporting and respecting your guests and their goals; by recognizing them and making them feel valued and important; and offering thoughtful choices to help them feel restored and balanced.
M ake it happen – by being perceptive to your guests’ needs; by taking ownership for getting things done and working seamlessly with others to help guests be successful.
Your day to day
- Receive payments and process transactions according to established policies and procedures; give correct change; balance cash drawer at close of shift; complete all opening/closing paperwork; document voids on void balance sheet.
- Promote teamwork and quality service through daily communication and coordination with other departments.
Greet guests in a prompt and courteous manner; seat guests ensuring a balanced workload among servers. Maintain accurate waiting list as needed. Alert guests when table is available.
May be asked to handle guest complaints and special requests.
May process take-out orders; may answer room service phone and process room service orders; practice up-selling techniques.
May routinely clear and reset tables and assist with opening tasks such as assigning stations to servers.
May assist with other duties as assigned.
What we need from you
Basic reading, writing and math skills and 6 months cash handling experience or food service experience.
This job requires ability to perform the following:
Carrying or lifting items weighing up to 50 pounds (plates, utensils, menus, etc.)
Handling food objects, products and utensils
Using a keyboard
Bending, stooping, kneeling
Communication skills are utilized a significant amount of time when interacting with guests, wait staff, cooks, and supervisor.
Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
Reading and writing abilities are utilized often when taking orders, completing paperwork, etc.
Basic math skills are frequently used when handling cash and credit, quantities, and variances.
May be required to work nights, weekends, and/or holidays.
What we offer
Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG. IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.