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IHG Steward (Full-Time) - InterContinental Chicago Magnificent Mile in Chicago, Illinois

Steward (Full-Time) - InterContinental Chicago Magnificent Mile

Job Number R169325

Hotel Brand: InterContinental Hotels

Americas - United States - Illinois - Chicago


About us

THE JEWEL OF CHICAGO'S MAGNIFICENT MILE InterContinental Chicago is a lot like the city itself; historic but hip, refined but relaxed, cultured but comfortable. A member of Michigan Avenue's architectural elite since 1929, our hotel is within easy reach of Chicago's incomparable museums, stores, theatres and restaurants. Navy Pier, Shedd Aquarium and Oak Street Beach are minutes away.The InterContinental Hotel Group owns, operates and franchise more than 9,000 hotels, 120 million stays per year in nearly 100 countries. Our people lie at the heart of our business - and by bringing your expertise and passion to IHG; you will help us to achieve our goal of creating Great Hotels Guest Love.

Your day to day


Under the guidance and supervision of the Stewarding Supervisor and Manager, and within the limits of established IHC policies and procedures responsible for cleaning and maintaining Food & beverage work areas, materials and equipment.


  • Reports directly to Stewarding Supervisor/Assistant Chief Steward/Chief Steward

  • Interacts and cooperates with others in the Stewarding Department.

  • Interacts and cooperates with other Departments as appropriate.


  • Washes, scrubs, and maintains Kitchen and related walls and floors.

  • Operates dishwashing machine to manufacturer's specifications and instructions.

  • Washes and scrubs pots and pans used in the Kitchen.

  • Arranges Chinaware, Silver in store rooms and shelves.

  • Empties various garbage cans as appropriate.

  • Assists Kitchen personnel as required.

  • Adopts the "Clear as you go" method of working.

  • Sets up work station as required including filling dish machine, checking chemical levels, setting up flatware presoak, and gathering required set-up equipment for pot sink.

  • Rinses/scrapes all dishes; washes dishes and flatware as each rack is filled; may put clean dishes in assigned storage location.

  • Sweeps and mops kitchen floor at the end of each meal period and after each spill.

  • Monitors chemicals and water temperature during shift; changes water at specified intervals.

  • Cleans kitchen equipment such as hoods, filters, steam tables, bus tables, carts, ovens, and grills; cleans and organizes storeroom.

  • Notifies supervisor of any malfunctioning equipment or unsafe condition.

  • Complies with IHG Hygiene and Sanitation standards.

  • Complies with Hotel's Health and Safety Policy.

  • Maintains a clean and quiet environment for our guests behind the scenes.

  • Attends meetings and hotel training sessions as required by hotel management. At IHG we are committed to providing our employees with a safe, secure and healthy workplace. It is your responsibility to comply with all workplace health and safety requirements, including any department specific training regarding equipment and procedures.

  • Perform other duties, tasks and special projects as assigned.

What we need from you


  • High School diploma or equivalent vocational training

  • Previous experience in this position at a similar establishment

  • Food Hygiene awareness and at least basic training.

  • Ability to communicate in English with guests, co–workers and Management to their understanding.

  • Ability to compute basic mathematical calculations

  • Ability to provide legible written communication.


  • Previous job related experience

  • Ability to communicate in a second language

  • Food Hygiene certificate

  • First aid awareness

Essential requirement skills :

  • Ability to perform job functions with attention to detail, speed and accuracy. Working in a fast paced manner and enviornment

  • Ability to prioritize, organize, work delegated and follow through.

  • Ability to be a clear thinker remains calm and resolves problems using sound judgment.

  • Ability to work under pressure of meeting production schedules and timelines for guests and fellow workers.

  • Ability to aid in the transportation of all work equipment and produce pertinent.

  • To carry out the job.

  • Ability to work an 8-hr shift in all types of conditions pertinent to the job.

  • Ability to work with all products and equipment prescribed.

  • Ability to differentiate Dates.

  • Ability to comprehend instructions.

  • Ability to plan and aid in the execution of promotions.

  • Ability to work cohesively with co-workers as part of a team.

This role requires the following physical labor abilities:

  • Ability to lift 20+pounds,

  • Ability to push and pull 20+ pounds

  • Ability to work 8 hour shift – prolonged standing and/or walking

  • Ability to have frequent bending, stretching, kneeling and reaching over head for an 8 hour shift period.

What we offer

At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.

In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

So what's your passion? Do you see yourself as a Steward ? Please get in touch and tell us how you could bring your individual skills to IHG.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

  • Major Brad D. Anderson

    United States Army

    Major (Ret) Brad Anderson is the Human Resources Manager at IHG Army Hotels – Fort Benning, Georgia. He retired out of the U.S. Army after 23 years of service with combat tours in Iraq (Operation Iraqi Freedom) and Afghanistan (Operation Enduring Freedom).

    Brad enlisted in the U.S. Army in August 1992, and was assigned as an infantryman at Fort Lewis, Wash., where he served six years in 9th Infantry Regiment and 25th Infantry Division. In 1999, he was assigned to Fort Benning, Ga., where he completed Drill Sergeant School and then served with the Infantry Training Brigade. He was next assigned to Officer Candidate School in 2003 and earned his commission as a second lieutenant in the Adjutant General Corps. Major Anderson’s previous assignments as an officer include Camp Casey, South Korea, where he served as a postal platoon leader; Iraq, where he served as deputy plans and operations officer, III Corps; Fort Benning, where he served with 30th Adjutant General Reception Battalion, as Headquarters and Headquarters Company commander; Eglin Air Force Base, Fla., where he served with 7th Special Forces Group (Airborne), as battalion and group human resources officer and Fort Lee where he served his final assignment as the Military Entrance Processing Station (MEPS) commander.

    Brad’s professional military education includes the Adjutant General Corps Officer Basic and Advanced Courses, Airborne School, Air Assault School, Drill Sergeant School, Pathfinder Course, and Rappel Master School. He also earned a Bachelor of Arts Degree in Interdisciplinary Studies from Eastern Washington University, Cheney, Wash.

    Brad’s military awards and decorations include a Joint Service Achievement Medal, 2 Meritorious Service Medals, 4 Army Commendation Medals, 3 Army Achievement Medals, and 4 Army Good Conduct Medals. He has also been awarded a variety of unit and service medals & ribbons, in addition to earning the Expert Infantryman Badge.

    On his first day of military retirement (October 1st, 2015) we proudly welcomed Brad to the IHG family. It was then, that Brad began his career with us as the HR Manager of the IHG Army Hotels on Fort Benning, a role he continues to thrive in today.

  • Michael Bayerl

    United States Air Force

    “My experience with IHG has been nothing short of awesome and I have learned so much.  Soon I will be the GM of the World’s Largest Holiday Inn Express (currently the IHG Army Hotels on Fort Lee) with 1,000 rooms.”

    Senior Master Sergeant (Ret.) Michael Bayerl joined the U.S. Air Force in 1979. Throughout 20 years of active duty, he served as an Air Force Services Specialist and Inspector General for Services-Air Mobility Command. From the moment he started with the USAF Michael was immersed with hospitality experience, starting out in Food in Beverage before working his way through the ranks and functioning in virtually every position available within military restaurants & hotels.

    In 2002, Michael took on a General Manager position at an Air Force Inn, and since that time, he has managed hotel complexes with over 2000+ rooms, on 3 different properties. Michael found his way to IHG when he intentionally took on a role with Army Lodging, knowing that the hotel would soon be privatized into an IHG hotel.

    Today, Michael is the General Manager at IHG Army Hotels on Fort Lee (soon to be re-branded as the World’s largest Holiday Inn Express).

  • Teresa “Sarge” Colatarci


    Meet Teresa “Sarge” Colatarci, general manager/regional director of operations for six IHG Army Hotels at Fort Sam Houston in San Antonio. Following her service in the U.S. Navy, she continues to serve by providing True Hospitality through the IHG Teen Academy.