IHG Security Officer - InterContinental Chicago Magnificent Mile in Chicago, Illinois
THE JEWEL OF CHICAGO'S MAGNIFICENT MILE InterContinental Chicago is a lot like the city itself; historic but hip, refined but relaxed, cultured but comfortable. A member of Michigan Avenue's architectural elite since 1929, our hotel is within easy reach of Chicago's incomparable museums, stores, theatres and restaurants. Navy Pier, Shedd Aquarium and Oak Street Beach are minutes away.
The InterContinental Hotel Group owns, operates and franchise more than 9,000 hotels, 120 million stays per year in nearly 100 countries. Our people lie at the heart of our business - and by bringing your expertise and passion to IHG; you will help us to achieve our goal of creating Great Hotels Guest Love.
The Career Opportunity: Security Officer
Maintain complete awareness of scheduled group activities and house count
Hotel facilities and services hours of operation
Fire and emergency plans
Departmental rules of conduct
Review department log records and be familiar with pertinent information relevant to the daily shift. Review the hotel status and follow up actions with the previous shift officer
Issue radios, beepers, keys to designated hotel personnel. Maintain accurate records and ensure the safekeeping of such in accordance to hotel procedures
Check employee I.D.'s and ensure accuracy of employee time card punches as employees arrive/leave the employee entrance in accordance with hotel standards
Conduct time card audits as assigned
Ensure all non-hotel personnel arriving at employee entrance are properly escorted while on property according to hotel policy
Inspect employee packages, purses, bags, etc. as employees enter or leave the property as designated by hotel policy
Provide escorts for employees in accordance with departmental standards
Handle deliveries received during non-business hours following hotel procedures
Work with outside agencies (i.e., police) cooperatively and follow established hotel regulations
Coordinate emergency situations as specified in departmental manual
Contact the Director of Security immediately for emergency situations as specified in departmental manual
Monitor surveillance cameras as assigned
Investigate duress alarms and comply with respective procedures
Patrol the property with specified equipment, checking all designated points and document all actions taken in accordance with departmental standards
Ensure that after hours access into secured hotel areas are properly authorized, monitored and documented in accordance with hotel standards
Maintain confidentiality of all Security and hotel reports/documents; release information only to authorized individuals
Promote positive relations with guests and employees alike
Accommodate all guest requests courteously
Communicate by radio/beeper with designated hotel personnel in accordance with hotel standards
Legibly complete designated reports as specified in departmental guidelines
Document all pertinent information in the log book daily
Complete all paperwork and closing duties before leaving. Review hotel status and any follow-up actions with on-coming Security Officer
At IHG we are committed to providing our employees with a safe, secure and healthy workplace. It is your responsibility to comply with all workplace health and safety requirements, including any department specific training regarding equipment and procedures
Perform other duties, tasks and special projects as assigned
High school diploma or equivalent
One year of security and safety experience, or equivalent combination of education and experience
Certification in safety and training
Certified CPR, First Aid instructor
Must be fluent in English and have excellent written, reading and verbal skills
Skills & Abilities
Must have ability to work morning, afternoon and overnight shifts, including weekends and holidays
Ability to effectively deal with internal and external customers, come of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information
Must have excellent organizational, interpersonal and administrative skills with excellent attention to detail
Must have the ability to meet deadlines, work under pressure and work independently is required
Strong leadership skills and the ability to motivate people are required
Training in law enforcement techniques may be required or highly desired
Working knowledge of local laws, investigation methods, OSHA requirements and fire codes and life safety codes
You may be required to work nights, weekends, and/or holidays
What's your passion?
Whether you're into sports, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.
What Do You Get?
In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.
So what's your passion? Do you see yourself as a Security Officer? Please get in touch and tell us how you could bring your individual skills to IHG.
IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans
Job: Hotel General Management
Requisition ID: R147059