IHG Security Officer - InterContinental Chicago Magnificent Mile in Chicago, Illinois


THE JEWEL OF CHICAGO'S MAGNIFICENT MILE InterContinental Chicago is a lot like the city itself; historic but hip, refined but relaxed, cultured but comfortable. A member of Michigan Avenue's architectural elite since 1929, our hotel is within easy reach of Chicago's incomparable museums, stores, theatres and restaurants. Navy Pier, Shedd Aquarium and Oak Street Beach are minutes away.

The InterContinental Hotel Group owns, operates and franchise more than 9,000 hotels, 120 million stays per year in nearly 100 countries. Our people lie at the heart of our business - and by bringing your expertise and passion to IHG; you will help us to achieve our goal of creating Great Hotels Guest Love.

The Career Opportunity: Security Officer


  • Maintain complete awareness of scheduled group activities and house count

  • Hotel facilities and services hours of operation

  • Facility layout

  • Fire and emergency plans

  • Departmental rules of conduct

  • Review department log records and be familiar with pertinent information relevant to the daily shift. Review the hotel status and follow up actions with the previous shift officer

  • Issue radios, beepers, keys to designated hotel personnel. Maintain accurate records and ensure the safekeeping of such in accordance to hotel procedures

  • Check employee I.D.'s and ensure accuracy of employee time card punches as employees arrive/leave the employee entrance in accordance with hotel standards

  • Conduct time card audits as assigned

  • Ensure all non-hotel personnel arriving at employee entrance are properly escorted while on property according to hotel policy

  • Inspect employee packages, purses, bags, etc. as employees enter or leave the property as designated by hotel policy

  • Provide escorts for employees in accordance with departmental standards

  • Handle deliveries received during non-business hours following hotel procedures

  • Work with outside agencies (i.e., police) cooperatively and follow established hotel regulations

  • Coordinate emergency situations as specified in departmental manual

  • Contact the Director of Security immediately for emergency situations as specified in departmental manual

  • Monitor surveillance cameras as assigned

  • Investigate duress alarms and comply with respective procedures

  • Patrol the property with specified equipment, checking all designated points and document all actions taken in accordance with departmental standards

  • Ensure that after hours access into secured hotel areas are properly authorized, monitored and documented in accordance with hotel standards

  • Maintain confidentiality of all Security and hotel reports/documents; release information only to authorized individuals

  • Promote positive relations with guests and employees alike

  • Accommodate all guest requests courteously

  • Communicate by radio/beeper with designated hotel personnel in accordance with hotel standards

  • Legibly complete designated reports as specified in departmental guidelines

  • Document all pertinent information in the log book daily

  • Complete all paperwork and closing duties before leaving. Review hotel status and any follow-up actions with on-coming Security Officer

  • At IHG we are committed to providing our employees with a safe, secure and healthy workplace. It is your responsibility to comply with all workplace health and safety requirements, including any department specific training regarding equipment and procedures

  • Perform other duties, tasks and special projects as assigned



  • High school diploma or equivalent

  • One year of security and safety experience, or equivalent combination of education and experience

  • Certification in safety and training

  • Certified CPR, First Aid instructor

  • Must be fluent in English and have excellent written, reading and verbal skills

Skills & Abilities

  • Must have ability to work morning, afternoon and overnight shifts, including weekends and holidays

  • Ability to effectively deal with internal and external customers, come of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information

  • Must have excellent organizational, interpersonal and administrative skills with excellent attention to detail

  • Must have the ability to meet deadlines, work under pressure and work independently is required

  • Strong leadership skills and the ability to motivate people are required

  • Training in law enforcement techniques may be required or highly desired

  • Working knowledge of local laws, investigation methods, OSHA requirements and fire codes and life safety codes

  • You may be required to work nights, weekends, and/or holidays

What's your passion?

Whether you're into sports, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.

What Do You Get?

In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

So what's your passion? Do you see yourself as a Security Officer? Please get in touch and tell us how you could bring your individual skills to IHG.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans

Job: Hotel General Management

Location: IL-Chicago

Requisition ID: R147059