IHG Host/Hostess (Full Time) - Michael Jordan's Steak House - InterContinental Chicago Magnificent Mile in Chicago, Illinois
THE JEWEL OF CHICAGO'S MAGNIFICENT MILE InterContinental Chicago is a lot like the city itself; historic but hip, refined but relaxed, cultured but comfortable. A member of Michigan Avenue's architectural elite since 1929, our hotel is within easy reach of Chicago's incomparable museums, stores, theatres and restaurants. Navy Pier, Shedd Aquarium and Oak Street Beach are minutes away.
The InterContinental Hotel Group owns, operates and franchise more than 9,000 hotels, 120 million stays per year in nearly 100 countries. Our people lie at the heart of our business - and by bringing your expertise and passion to IHG; you will help us to achieve our goal of creating Great Hotels Guest Love.
Michael Jordan's Steak House
Occupying the second floor, the 6,300 square foot Michael Jordan Steak House seats 160 guests and two private dining spaces seats 18 guests each. The first floor lobby bar has seating for 91 guests
The Career Opportunity: Host/Hostess
Greet guests upon arrival, according to IHG standards.
Answers telephone communications and takes reservations.
Maintain accurate waiting list as needed, and alert guests when table is available.
Receive payments and process transactions according to established policies and procedures.
Complete all opening/closing paperwork, perform side-work.
This role may process take-out orders; practice selling-up techniques.
May routinely clear and reset tables and assist with opening tasks such as assigning stations to servers.
Ensure that wait staff stations are clean and maintained throughout shift.
Ensure that all menus are checked and clean; inform manager if more menus are needed.
Cleaning and or reorganization projects as necessary.
You may also be asked to handle guest complaints.
Special requests and assist with other duties as assigned.
Must be flexible and able to work nights, weekends, and/or holidays as required
Must be able to effectively communicate in English in person and on the telephone
Must have excellent customer service skills
Must have the ability to answer multiple telephone lines and maintain composure under pressure
Must possess a friendly, upbeat & outgoing personality
Ability to compute basic mathematical calculations
Ability to provide legible written communication
Ability to stand for long periods of time
Ability to effectively multi-task job responsibilities and/or projects
Ability to perform job functions with attention to detail, speed and accuracy
Ability to prioritize, organize and follow through
Ability to be a clear thinker, remain calm and resolves problems using sound judgment
Ability to work an 8-hr shift in all types of conditions pertinent to the job
Ability to comprehend instructions
Ability to work cohesively with co-workers as part of a team
Ability & willingness to perform job tasks according to established standards
What's your passion? Whether you're into sports, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.
What Do You Get?
In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.
So what's your passion? Do you see yourself as a Host/Hostess? Please get in touch and tell us how you could bring your individual skills to IHG.
IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans
Job: Hotel General Management
Requisition ID: R145010