IHG Front Desk Agent - InterContinental Chicago Magnificent Mile in Chicago, Illinois


THE JEWEL OF CHICAGO'S MAGNIFICENT MILE InterContinental Chicago is a lot like the city itself; historic but hip, refined but relaxed, cultured but comfortable. A member of Michigan Avenue's architectural elite since 1929, our hotel is within easy reach of Chicago's incomparable museums, stores, theatres and restaurants. Navy Pier, Shedd Aquarium and Oak Street Beach are minutes away.

The InterContinental Hotel Group owns, operates and franchise more than 9,000 hotels, 120 million stays per year in nearly 100 countries. Our people lie at the heart of our business - and by bringing your expertise and passion to IHG; you will help us to achieve our goal of creating Great Hotels Guest Love.

The Career Opportunity: Front Desk Agent


  • Provide information to any guest or visitor

  • Provide basic concierge service

  • Process express checkouts and handle request for late checkouts

  • Process all payments while adhering to all cashiering procedures

  • Document and confirm reservations and cancellations

  • Block rooms and pre-register designated guest and prepare key packets

  • Issue and ensure security of keys

  • Communicate pertinent guest information to designated departments i.e. special request, and organizing amenities for delivery

  • Resolve discrepancies on room status reports with Housekeeping

  • Generate, print and distribute daily and weekly reports

  • Input all guests request and departmental request promptly and accurately into the HotSos response system

  • Coordinates and assigns dispatching work orders to the appropriate department

  • Inputs all guests wake up calls as requested

  • Handles internal and external calls

  • Perform other duties, task and special projects as assigned


Qualifications: High School diploma or equivalent. Some college is preferred. Prior knowledge/background or training in operations of Hotel Front Desk, Reservations and or Guest Reward Programs is a plus. Must be able to read, write and speak fluent English. Knowledgeable in Microsoft Office Applications. Ideal candidate with hospitality background career focus. One to two years customer service experience is required. Opera experience a plus.

Required Behaviors/Abilities:

  • Must be flexible and able to work nights, weekends, and/or holidays as required

  • Must be able to maintain a highly positive and friendly image that will reflect well on hotel's overall professional appearance

  • Must be conscious of cultural differences and have the ability to promote positive relations with fellow colleagues

  • Ability to work in fast paced environment with attention to details

  • Ability to prioritize, organize and follow-up

  • Ability to think clearly, quickly and make concise decisions

  • Ability to focus on guest needs, remaining calm and courteous

  • Ability to maintain confidentiality of all guest and hotel information

  • Ability to remain stationary at assigned post for extended period of time (standing)

  • Ability to adhere to hotels grooming standards; policy and procedures

What's your passion? Whether you're into sports, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.

What Do You Get?

In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Front Desk Agents receive additional incentives on successful upsells. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

So what's your passion? Do you see yourself as a Front Desk Agent? Please get in touch and tell us how you could bring your individual skills to IHG.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans

Job: Hotel General Management

Location: IL-Chicago

Requisition ID: R148930