IHG Floor Manager, Michael Jordan's Steak House - InterContinental Chicago Magnificent Mile in Chicago, Illinois

Floor Manager, Michael Jordan's Steak House - InterContinental Chicago Magnificent Mile

Job Number R158622

Hotel Brand: InterContinental Hotels

Americas - United States - Illinois - Chicago


About us


InterContinental Chicago is a lot like the city itself; historic but hip, refined but relaxed, cultured but comfortable. A member of Michigan Avenue's architectural elite since 1929, our hotel is within easy reach of Chicago's incomparable museums, stores, theatres and restaurants. Navy Pier, Shedd Aquarium and Oak Street Beach are minutes away.The InterContinental Hotel Group owns, operates and franchise more than 9,000 hotels, 120 million stays per year in nearly 100 countries. Our people lie at the heart of our business - and by bringing your expertise and passion to IHG; you will help us to achieve our goal of creating Great Hotels Guest Love.

Michael Jordan's Steak House occupies the second floor. The 6,300 square foot Michael Jordan Steak House seats 160 guests and two private dining spaces seats 18 guests each. The first floor lobby bar has seating for 91 guests.

Your day to day

The Job Opportunity: Floor Manager - Michael Jordan's Steak House


Plays an integral role in providing polished, personalized service to our guests; general responsibilities include: floor supervision, guest interaction, managing and training staff, various admin/operational tasks & projects.


  • Supervises, monitors and participates in service operations during an assigned shift

  • Regularly interacts with guests to ensure quality experience, handle special requests, answer questions and/or resolve problems

  • Opens and/or closes the restaurant, using established checklists

  • Guides staff performance through effective use of informal and formal feedback, recognition, coaching & counseling meetings, disciplinary action, annual evaluations, etc.

  • Implements new hire and on-going training programs for service staff

  • Implements marketing and promotion strategies as directed

  • Participates in interviewing and hiring of hourly service team

  • Performs various operational/admin functions such as: conducting pre-shifts and line checks, processing server checkouts, preparing staff schedules, conducting inventory, placing orders, POS/Avero usage, reporting & maintenance, etc.

  • Attends various internal and/or external meetings relating to the operation of the restaurant

  • Ensures general maintenance and upkeep of service areas, service equipment, and manager offices

  • At IHG we are committed to providing our employees with a safe, secure and healthy workplace. It is your responsibility to comply with all workplace health and safety requirements, including any department specific training regarding equipment and procedures

  • Perform other duties, tasks and special projects as assigned.

What we need from you


Essential Requirements :

  • Minimum 2 years prior experience at the manager level

  • Prior experience in a restaurant similar in scope/style

  • Hands-on experience performing the majority of the areas of responsibility described above

  • Finds ways to say yes

  • Basic understanding of beverage and labor costs

  • Prior experience with & good working knowledge of POS and/or other restaurant-related systems

  • Proficient with Microsoft Office applications

Essential Skills :

  • Ability to perform job functions with minimal supervision

  • Must be a confident individual who is willing to assume responsibility

  • Ability to demonstrate high degree of drive and determination

  • Adaptive and flexible team player

  • Ability to work cohesively with co-workers as part of a team

  • Must have excellent employee relations skills and ability to motivate staff and maintain a cohesive team.

  • Ability to supervise train and direct employees, giving corrections when needed.

  • Ability to perform job functions with attention to detail, speed and accuracy, and comprehend instructions.

  • Ability to prioritize, organize, delegate work and follows through while working in a fast paced environment.

  • Ability to be a clear thinker who remains calm and resolves problems using sound independent judgment.

  • Ability to work under pressure of meeting production schedules and timelines for guests and fellow workers.

  • Ability to plan and aid in the execution of promotions.

  • Ability to aid in the transportation of all work equipment and produce pertinent to job

  • Ability to move about the outlets/function rooms

  • Ability to carry or lift items weighing up to 20 pounds

  • Ability to bend, stoop and kneel

Desirable :

  • Hospitality Management Degree or some college

  • Food Hygiene Certification

  • First Aid Certification/Awareness

  • TIPS Certified

What we offer

Whether you're into sports, shopping or karaoke, at IHG we're interested in YOU.

At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team. What Do You Get? In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

So what's your passion? Do you see yourself as a Floor Manager ? Please get in touch and tell us how you could bring your individual skills to IHG.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.