IHG Director of Sales and Marketing - InterContinental Chicago Magnificent Mile in Chicago, Illinois


THE JEWEL OF CHICAGO'S MAGNIFICENT MILE InterContinental Chicago is a lot like the city itself; historic but hip, refined but relaxed, cultured but comfortable. A member of Michigan Avenue's architectural elite since 1929, our hotel is within easy reach of Chicago's incomparable museums, stores, theatres and restaurants. Navy Pier, Shedd Aquarium and Oak Street Beach are minutes away.

The InterContinental Hotel Group owns, operates and franchise more than 9,000 hotels, 120 million stays per year in nearly 100 countries. Our people lie at the heart of our business - and by bringing your expertise and passion to IHG; you will help us to achieve our goal of creating Great Hotels Guest Love.

The Career Opportunity: Director of Sales & Marketing


  • Produces the annual Revenue Plan in conjunction with Executive Committee, Sales and marketing budgets and forecasts

  • Produces, implements and monitors action plans to ensure Revenue Plan objectives are achieved

  • Analyses current and potential markets/trends, coordinates all activities to maintain and increase revenue through added business volume and increased rate

  • Procures new and repeat business for the hotel by monitoring contact with airlines, travel agencies, commercial houses, private clubs and professional associations within local, domestic UK and international markets

  • Maintains contact with planners, corporate accounts, incentive buyers, airlines and wholesalers, through personal sales calls, telephone contacts and written communications

  • Creates and implements special programs to achieve greater productivity through increasing average rate, occupancy, business volume during difficult periods and local food and beverage banqueting sales

  • Ensures the hotel is represented as an active member of the local community through association membership

  • Coordinates sales and promotes business for other IHC hotels within the region

  • Interacts with worldwide regional sales offices with particular attention to local office

  • Plans and executes sales trips to major market areas

  • Attends major travel functions to promote sales for the hotel

  • Directs all sales activities for Sales Managers to ensure they meet the goals of the Revenue Plan

  • Ensures training needs analysis of sales staff is carried out and training programs are designed and implemented to meet needs

  • Conducts weekly reviews of sales personnel activity to ensure targets and sales objectives are being met

  • Carries out personnel related duties to include but not limited to interviewing, induction, appraising, coaching, counseling, and where necessary, disciplining to ensure staffing and productivity as appropriate

  • Produces monthly Sales reports and forecasts

  • Meets with guests from major producers/organizers of big events staying in the hotel to ensure customer satisfaction

  • Establishes and continuously updates mailing lists

  • Organizes and attends major sales/PR related functions within the hotel

  • At IHG we are committed to providing our employees with a safe, secure and healthy workplace. It is your responsibility to comply with all workplace health and safety requirements, including any department specific training regarding equipment and procedures

  • Perform other duties, tasks and special projects as assigned



  • 4-year degree in marketing or related field

  • 8-10 years’ experience in hotel sales and marketing

  • Two years direct Executive level experience

  • Extensive/heavy group experience

  • Prior marketing/public relations experience

  • Revenue management experience

  • Must be able to travel to attend workshops, trade shows, conventions, etc.

  • Must be able to work nights, weekends and/or holidays


  • Strong oral and written communication skills

  • Ability to motivate and manage others

  • Results Oriented

  • Self-directed

  • Good organizational and planning skills

  • Strong interpersonal skills

  • Ability to influence and persuade

  • Strong problem solving skills

  • Analytical, ability to evaluate bookings

What's your passion? Whether you're into sports, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.

What Do You Get?

In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

So what's your passion? Do you see yourself as a Director of Sales & Marketing? Please get in touch and tell us how you could bring your individual skills to IHG.

IHG is an equal opportunity employer M/F/D/V

Job: Hotel General Management

Location: IL-Chicago

Requisition ID: R138690