IHG Conference Services Coordinator - InterContinental Chicago Magnificent Mile in Chicago, Illinois

Conference Services Coordinator - InterContinental Chicago Magnificent Mile

Job Number R158621

Hotel Brand: InterContinental Hotels

Americas - United States - Illinois - Chicago


About us

THE JEWEL OF CHICAGO'S MAGNIFICENT MILE InterContinental Chicago is a lot like the city itself; historic but hip, refined but relaxed, cultured but comfortable. A member of Michigan Avenue's architectural elite since 1929, our hotel is within easy reach of Chicago's incomparable museums, stores, theatres and restaurants. Navy Pier, Shedd Aquarium and Oak Street Beach are minutes away.The InterContinental Hotels & Resorts ® owns, operates and franchise more than 9,000 hotels, 120 million stays per year in nearly 100 countries. Our people lie at the heart of our business - and by bringing your expertise and passion to IHG; you will help us to achieve our goal of creating Great Hotels Guest Love.

We want our guests to feel special, cosmopolitan and In the Know which means we need you to:

  • Be charming by being approachable, having confidence and showing respect.

  • Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownershipof getting things done.

  • Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

Your day to day

The Conference Services Coordinator is responsible for assisting in the daily operations of events and management of meeting space to ensure overall client satisfaction. The Conference Services Coordinator will provide exceptional service in preparing, coordinating, communicating changes and servicing business. This position reports to the Director of Conference Services and manage all administrative duties as assigned.


  • Responsible for all administrative duties applicable to the conference services department

  • Preparing and sending welcome and thank you letters to groups

  • Printing and copying group resumes for weekly ten-day meetings

  • Manages in-house meetings by assigning and blocking space, preparing and distributing banquet event orders (BEOs)

  • Follows thru with all guests needs, emailing menus, diagrams, audiovisual pricing, etc.

  • Answer phone and assist guests or staff with needs and communicates messages to managers

  • Block meeting space, events and update information in Delphi

  • Complete Sales Contracts

  • Maintains supplies

  • Updates and corrects Group Postings

  • Prepares group signs, printed menus, parking passes, food labels, etc.

  • Attends meetings and hotel training sessions as required

  • Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance

  • Support the Business Travel Team by responding to key account clients regarding corporate rate inquiries, creating reservations, setting up billing and ensuring VIP reservations are set up

  • Print welcome cards and arrivals report for Business Travel Managers

  • Print/ship sales collateral for sales trips

  • At IHG we are committed to providing our employees with a safe, secure and healthy It is your responsibility to comply with all workplace health and safety requirements, including any department specific training regarding equipment and procedures.

  • Perform other duties, tasks and special projects as assigned.

What we need from you


  • 4-year degree in Business, Hospitality Management, or other related field

  • 1-2 years’ experience within a similar size, luxury brand hotel, preferred

  • Strong oral and written communication skills

  • Results Oriented and self-directed

  • Organizational and planning skills

  • Strong interpersonal skills

  • Strong problem solving skills

  • Follow verbal and written instructions, ability to communicate with guests and co-workers

  • Delphi and Opera experience a plus

Skills & Abilities:

  • Proficient use of Microsoft Office (Word, Excel PowerPoint) and other computer programs.

  • Ability to perform job functions with attention to detail, speed and accuracy

  • Ability to handle multiple responsibilities simultaneously

  • Ability to prioritize, organize delegated work and follow ensure follow through

  • Ability to be a clear thinker, remain calm and resolve problems using sound judgment.

  • Ability to work under pressure, meet guest / co-workers needs and be courteous

  • Ability to comprehend instructions

  • Ability to work cohesively with co-workers as part of a team

What we offer

Whether you're into sports, shopping or karaoke, at IHG we're interested in YOU.

At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team. What Do You Get? In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

So what's your passion? Do you see yourself as a Conference Services Coordinator ? Please get in touch and tell us how you could bring your individual skills to IHG.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.