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IHG Reservations Manager - 12 months maternity cover in Cardiff, United Kingdom

Reservations Manager - 12 months maternity cover

Job Number R164230

Hotel Brand: voco

Europe, Middle East, Asia & Africa - United Kingdom - Wales - Cardiff

Description

Join us at voco St David's as a Reservations Manager

Reliably Different - Welcome to voco™, IHG’s new upscale brand.

We call our hotels voco™. It means ‘to invite’ and ‘call together’ originating from Latin – representing our thoughtful, unstuffy and charming nature. Guests tell us that voco sounds fun without being vanilla, trendy without being alienating, and premium without being stuffy.

This unique and playful attitude, combined with a consistent level of quality, sits at the heart of our brand. Whatever we’re up to, there are brand values and service behaviours that guide us...Brand values: Always dependable, Respect individuality & Be distinctive. Service values: Count on us; Be natural & Make every stay special.

Drawing on our years of experience in delivering True Hospitality, voco Hotels, gives people a different choice. Hotels that are reliable enough to depend on, but different enough to be fun. Our new family of hotels are connected by their individual characters, that make memorable travel dependable. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Hotels that stand out from the crowd.

We're recruiting a Reservations Manager to join our team!

Job Purpose

  • Delivery of the overall Accommodation Budget.

  • Delivery of Monthly revenue conversion target.

  • Implementation of Revenue Management Strategies.

  • Maintain/exceed RGI growth within the comp set.

  • Increase daily ADR in line with budget.

What we need from you

Education

Minimum formal education level or equivalent necessary to perform this job.

B.S./B.A. in Business Administration, Hotel Management, or equivalent.

Experience

8+ years progressive work-related experience in hotel operations management, revenue management or consulting, with at least 3 years experience with reservations systems and revenue management systems, (preferably HOLIDEX Plus and HIRO), which included knowledge and experience in hotel pricing concepts, yield management optimization and selling strategies. CHA Certification preferred.

Technical skills

  • Thorough knowledge of CRS and RMS (HOLIDEX Plus and HIRO preferred) required.

  • Good understanding of other integrated systems, such as PMS, GDS, CRO tools, Offline Reporting, Internet, etc.

  • Thorough understanding of hotel pricing concepts, yield management optimization and selling strategies required.

  • Ability to communicate (both written and oral form) technical and strategic information to groups and individuals at all levels of management in a clear and concise manner

  • Understanding of instructional design principles and practices

  • Excellent analytical skills

  • Excellent organizational skills

  • Excellent project planning skills

Management

3 Years minimum supervisory experience

Communication Skills

  • Excellent written and oral skills required.

  • Creative problem solving skills required.

  • Excellent presentation and training skills required.

Benefits of working for us

  • 31 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rata)

  • Excellent employee recognition programmes

  • Discounted international room rates for yourself, family and friends

  • Employee benefits portal

  • Refer a friend bonus

  • Vast range of learning and development programmes

  • Opportunities for promotion and transfer across the group

  • Uniform

  • Meals whilst on duty

  • Most importantly, we’ll give you the room to be yourself

If you feel you are the right candidate for the role as our Reservations Manager, then please click ‘ apply ’ now! We’d love to hear from you!

You must meet the legal requirements to work in the UK.


  • Major Brad D. Anderson

    United States Army

    Major (Ret) Brad Anderson is the Human Resources Manager at IHG Army Hotels – Fort Benning, Georgia. He retired out of the U.S. Army after 23 years of service with combat tours in Iraq (Operation Iraqi Freedom) and Afghanistan (Operation Enduring Freedom).

    Brad enlisted in the U.S. Army in August 1992, and was assigned as an infantryman at Fort Lewis, Wash., where he served six years in 9th Infantry Regiment and 25th Infantry Division. In 1999, he was assigned to Fort Benning, Ga., where he completed Drill Sergeant School and then served with the Infantry Training Brigade. He was next assigned to Officer Candidate School in 2003 and earned his commission as a second lieutenant in the Adjutant General Corps. Major Anderson’s previous assignments as an officer include Camp Casey, South Korea, where he served as a postal platoon leader; Iraq, where he served as deputy plans and operations officer, III Corps; Fort Benning, where he served with 30th Adjutant General Reception Battalion, as Headquarters and Headquarters Company commander; Eglin Air Force Base, Fla., where he served with 7th Special Forces Group (Airborne), as battalion and group human resources officer and Fort Lee where he served his final assignment as the Military Entrance Processing Station (MEPS) commander.

    Brad’s professional military education includes the Adjutant General Corps Officer Basic and Advanced Courses, Airborne School, Air Assault School, Drill Sergeant School, Pathfinder Course, and Rappel Master School. He also earned a Bachelor of Arts Degree in Interdisciplinary Studies from Eastern Washington University, Cheney, Wash.

    Brad’s military awards and decorations include a Joint Service Achievement Medal, 2 Meritorious Service Medals, 4 Army Commendation Medals, 3 Army Achievement Medals, and 4 Army Good Conduct Medals. He has also been awarded a variety of unit and service medals & ribbons, in addition to earning the Expert Infantryman Badge.

    On his first day of military retirement (October 1st, 2015) we proudly welcomed Brad to the IHG family. It was then, that Brad began his career with us as the HR Manager of the IHG Army Hotels on Fort Benning, a role he continues to thrive in today.

  • Michael Bayerl

    United States Air Force

    “My experience with IHG has been nothing short of awesome and I have learned so much.  Soon I will be the GM of the World’s Largest Holiday Inn Express (currently the IHG Army Hotels on Fort Lee) with 1,000 rooms.”

    Senior Master Sergeant (Ret.) Michael Bayerl joined the U.S. Air Force in 1979. Throughout 20 years of active duty, he served as an Air Force Services Specialist and Inspector General for Services-Air Mobility Command. From the moment he started with the USAF Michael was immersed with hospitality experience, starting out in Food in Beverage before working his way through the ranks and functioning in virtually every position available within military restaurants & hotels.

    In 2002, Michael took on a General Manager position at an Air Force Inn, and since that time, he has managed hotel complexes with over 2000+ rooms, on 3 different properties. Michael found his way to IHG when he intentionally took on a role with Army Lodging, knowing that the hotel would soon be privatized into an IHG hotel.

    Today, Michael is the General Manager at IHG Army Hotels on Fort Lee (soon to be re-branded as the World’s largest Holiday Inn Express).

  • Teresa “Sarge” Colatarci

    Navy

    Meet Teresa “Sarge” Colatarci, general manager/regional director of operations for six IHG Army Hotels at Fort Sam Houston in San Antonio. Following her service in the U.S. Navy, she continues to serve by providing True Hospitality through the IHG Teen Academy.

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