IHG Reservation Agent (Arabic Speaker) - Crowne Plaza and Holiday Inn Doha - The Business Park in Cardiff, United Kingdom
Reservation Agent (Arabic Speaker) - Crowne Plaza and Holiday Inn Doha - The Business Park
Job Number EMEAA03672
Hotel Brand: Holiday Inn
Europe, Middle East, Asia & Africa - United Kingdom - Wales - Cardiff
We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality.We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way.With over 370,000 colleagues in nearly 100 countries sharing our values, there’s countless opportunities at your fingertips.We’re growing; grow with us.Conveniently located in the heart of one of Doha's key business districts, close to major banks, Crowne Plaza and Holiday Inn Doha – The Business Park is just a 15-minute drive by car or complimentary shuttle from Doha's Hamad International Airport and near such attractions as Museum of Islamic Arts and Souk Waqif. Our 378 stylish guestrooms and suites at Crowne Plaza and 307 well-appointed guestrooms at Holiday Inn are all equipped with modern amenities designed for comfort and high speed wireless internet access to stay connected.
Your day to day
As our Reservations Agent, you will contribute to the growth of the rooms and accommodation business, maximising occupancy and revenue, through proactive selling and effectively converting enquiries into sales.DUTIES AND RESPONSIBILITIES• Sell the hotel products and services using up-selling and suggestive selling techniques• Promote the Hotel’s (and IHG generally) products and services• Maintain a high level of product and service knowledge about all IHG Hotels in your region• Develop and maintain a regular pattern of sales calls• Prepare and execute action plans which increase reservation sales and associated business• Record and process reservations made by phone/fax/email• Record special billing arrangements for groups and conventions• Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval• Maintain knowledge of special rates/ offers/ promotions• Monitor reservation levels and inform Managers of current and future occupancy rates• Prepare reports as requested (e.g. to travel agents, business houses etc)• Prepare reservation sales reports
What we need from you
Ideally, you'll have a minimum of 2 years experience in Reservations role in a four or five-star hotel or comparable industry, ability to demonstrate working with and engaging teams from different cultures, strong verbal and written communication skills along with being quality oriented with focus on details, high performance standards, able to multi-task & meet deadlines and technical proficiency in related software.
What we offer
We’ll reward all your hard work with a great salary and benefits – including a uniform, great room discount and superb training. Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us.